Zoho CRM helps project management company manage their entire customer life cycle with ease.

Headquartered in Barcelona, with satellite offices in Bilbao, Madrid, and Bucharest, Logitek offers a wide range of project management solutions from design to implementation. Their delivered products include everything from automation and control solutions, to motion control, communication, HMI/SCADA visualization, remote management, and industrial cyber-security. Logitek is a versatile company that provides a wide array of services to a variety of industries, and require their tools to be just as flexible as they are.

Challenge

When we found Zoho, Logitek was growing at a fast rate. With the wide range of services we provide, all we wanted was a complete suite business applications that integrated with one another. Zoho's extensive set of products promised to cater to all our sales, marketing, management, and support needs. We made the big decision to completely migrate from our previous sales platform to Zoho, and now we're happy about that move. The total runtime of that project was one of our biggest challenges; we had less than three months to make the switch.

With Zoho products, we now have a 360-degree view of our client relationships, from marketing campaigns, to the sales cycle and support.

Solution

Zoho drew up a priority-based migration plan based on the capabilities of their migration tools. We used Zoho Creator to add more functionality to Zoho CRM. A synchronization choreography was established which let the entire Zoho ecosystem perform at maximum capacity and brought transparency to the users. Zoho Apps and Google Apps worked well together, and it improved the efficiency of the two platforms. Synchronization between the two systems made data management easier than ever before.

Results

Zoho has benefited Logitek in three big ways:

1) We now have a perfect modular environment, both in cost and function.


2) Lower TCO (Total Cost of Ownership) for the solution.


3) Greater autonomy in both day-to-day work and platform evolution.

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