Get trained by the experts, get smarter

Zoho CRM streamlines the day-to-day operations of thousands of businesses around the globe, every single day. Our instructor-led training programs are designed to help you get the most out of your subscription. Designing pristine software is only part of our job—helping you master it is the other.


Whether you're new to CRM software and are testing the waters with Zoho, or you're a veteran who's looking for the best possible experience—we've got you covered. We provide a range of training programs that cater to diverse roles and responsibilities.


For admins who are responsible for the setup, configuration, and maintenance of their organization’s CRM software.


For developers looking to customize and extend the capabilities of the Zoho CRM platform.

Sales Reps

For sales reps who are interested in practical training for using Zoho CRM to manage their day-to-day sales activities.

Sales Managers

For sales managers and team leads who oversee, guide, and support salespeople.

Virtual training - Zoho CRM for Sales reps

The virtual training for Zoho CRM sales reps will feature instructor-led sessions online, where you can see and interact with our expert trainers remotely. The course is aimed at helping Sales reps use their Zoho CRM tools effectively to engage better with prospects and increase productivity. Select a schedule that is most convenient for you.  

9 AM to 2 PM|Pacific Daylight Time (PDT)
2 days, 5 hours |Trainer : Ganesh Manoharan
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Virtual training - Zoho CRM for Administrators

We're bringing the classroom experience to you, wherever you are. The virtual training for Zoho CRM Administrators will feature instructor-led sessions online, where you can see and interact with our expert trainers, remotely. Select a schedule that is the most convenient for you.  

9 AM to 4 PM|Central Daylight Time (CDT)
4 Days, 7 Hours |Trainer : Ganesh Manoharan
9 AM to 4 PM|Gulf Standard Time (GST)
4 Days, 7 Hours |Trainer : Ganesh Manoharan
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Looking for Online training?

Through online training, we aim to offer a completely personalized training package tailored exclusively to meet the trainees' business requirements. The online training program will be custom-made for your business.


Classroom training

We host classroom training programs year-round in major cities across the world. See where we're headed.

Following the COVID-19 ALERT across different countries, we have cancelled the upcoming classroom sessions until further notice in consideration of the safety of our employees and customers. We have come up with a virtual classroom schedule to meet your training needs. Check this page for updates. We appreciate your patience, and are looking forward to your continued support.

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Meet your trainers


Dhinesh Khanna

Global Head- Customer Success

Dhinesh has over 20 years of experience in pre-sales, consulting, and customer service. He's an automobile enthusiast, who loves to drive cars. Dhinesh always has a smile on his face, and enjoys working with both his clients and colleagues.


Ganesh Manoharan

Assistant Manager- Zoho Training

Known for his quality of customer service and love for problem solving, Ganesh has over 9 years of experience working with Zoho CRM, and has always been a first point of contact in training and knowledge transfer. He enjoys interacting with customers as much as he enjoys playing volleyball.



Lead- Zoho Training

With strong experience in teaching, Sampath adds great value when it comes to training customers. He is constantly dabbling with new ideas and scenarios, while making sure he explains the most intricate of features in a simple way. He unwinds after a long day of training by playing tunes on his saxophone.


Vaagdevi Ravishankar

Lead- User Education

Vaagdevi is a part of the Zoho CRM User Education team. Her background in content writing and instructional design coupled with a keen interest for CRM that she developed over 5 years with Zoho make her an ideal fit to design the curriculum and courses for the Zoho CRM training program. She enjoys singing, writing and travelling.



Lead- Zoho Training

With over 8 years of experience, Sandeep has a real passion for training. According to him, good training is not just about teaching customers about features—it's about helping them figure out how to effectively use Zoho CRM as a solution to business challenges.


Sandeep Nayak

Zoho CRM - Partner Training

Sandeep always believes in delivering knowledge in the simplest way possible. He loves problem solving and enjoys giving solutions to Zoho customers. Not just CRM, he also has mastery in multiple Zoho applications, their APIs and functions.



Lead - Technical Trainer

He sincerely believes that work should be driven by passion and a sense of purpose. His background includes support and training experience with CRM and other Zoho applications. His approach to training has granted him great acclaim and feedback as one of the most interactive trainers.


Juliet Priscilla

Zoho CRM - Partner Training

Juliet, an ever-smiling enthusiastic trainer, has over 20+ years of proven experience. She's proficient in delivering online training and administering the certification process. She's well known for the connection she establishes with the trainees.


I liked that the trainer had a test environment for us and that he had us do exercises in class. He asked us questions that made us stop and think about what we knew.

Gray KinneyBSRP, Inc

Very thorough coverage of all features in Zoho CRM. Great material to take home.

Kristin Tytus Taft partners

Very comprehensive. Covered all of the topics that I was interested in. The teacher was very personable and well-informed.

Rosa Waldie Lendsure
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1. What is the Zoho CRM Training Program all about?

From visiting a new city, entering a new workplace, or learning new software, new experiences are certainly exciting, but can be equally puzzling. If you’ve just purchased Zoho CRM and are wondering “what's next?” this training program is for you.

The Zoho CRM Training Program is designed to offer our customers a dedicated platform to learn directly from specialists on how to leverage Zoho CRM to the fullest extent. The courses in this program cater to different sets of users categorized based on their role within an organization: sales representatives, sales managers, developers, and CRM administrators.

All courses are structured, led by dedicated trainers, and are designed for quality, hands-on learning. By the end of the training course, you will be equipped with the knowledge and tools needed to implement all of the capabilities of Zoho CRM for your organization.

We encourage you to consider attending this program so that the fog clears. We want you to feel confident in the investment you’ve made in a system that addresses the sales and marketing challenges within your company.

2. What is classroom training?
3. What is Online training?
4. What is Onsite training?