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web formIn the marketing department of the Zillum Furniture and Furnishing company…

Bob, the product marketer – “Lisa, I’ve got this idea! How about we build a landing page and put up a web form? Visitors can sign–up to receive notifications on the great deals and discounts we offer on furniture and furnishings.”

Lisa, another marketer – “That’s great but why would people want to give you their information? We need to offer some incentives.”

Bob – “I’ve a solution for that too. We can offer interior design advice, free of cost!”

Lisa – “Cool… interested people would definitely leave their contact details and we can follow up to get a deal with them.”

Do you have such conversations at your workplace too? Are you trying to figure out a way to convert the traffic to your web page into quality leads? Lead generation, as we all know is simply about attracting people to your business. You could start a campaign, advertise, participate in trade shows, or conduct webinars. All this to get people interested in your product, just enough to persuade them to know more about it!

You can take these efforts a step further by using a good web form builder. And if the form builder has a WYSIWYG editor, you can just drag and drop and create web forms in minutes!

Take a look at some tips on setting up a good web form. Along with them are hints on how to implement them using Zoho CRM.

#1 Connect your web form with CRM.
Why should you wait until a fair number of leads are collected and then transfer them to a CRM system? Getting a bunch of leads at once is difficult to manage. But if you get them one at a time, it is much easier to assign them to the sales reps, add tasks, schedule calls, etc.

Use web forms that are well connected to your CRM and get the data straight into the CRM database. This will make sure you don’t have to manually key in the email address, phone numbers, names, etc. You can relax without a tiny bit of doubt on the accuracy of the data that is captured from the web form and is accessed by your sales reps.

web to leadIn ZCRM – Web-to-Lead Forms

#2 Avoid too many required fields and keep the form short and simple.
It would be a loss if you get huge traffic to your web page but don’t have a web form that’s appealing enough to get the user to fill it. Again, you can’t deny that it is always tempting to collect as much information as possible. But do you think a lengthy web form with clumsy layout and too many required fields will work? It may just scare them off instead!

Keeping the form simple with less required field would be a wise choice. Build a form with just the important fields that take less than 2 minutes to fill. Ask for only the basic contact details that are necessary for the sales reps to contact the leads and follow them up.

required fieldsformlayoutIn ZCRM – Required Fields + Form Layout Settings for the Forms

#3 Provide links and hints to fill fields.
Often people are reluctant to give away information, especially when email address, contact number, etc. are involved. Provide a link to the privacy policy and assure them that the information is safe with you. Hints on the data and time format, phone number with or without the area code, are very useful to maintain your CRM with clean data.

info linksIn ZCRM – Help Links for Each Field in the Forms

#4 Automatically pass hidden values for multiple forms.
Often, there is a need to associate some details to the new leads without revealing it to the visitors of your form. It could be the campaign that generated the lead, or the source of the lead, or any other hidden value that you want along with the lead details. Add hidden values that come in handy for such requirements. For example, if you want to host the ‘Request a Demo’ form in a couple of pages, get a clear picture of the source of lead generation by automatically passing hidden values.

hidden fieldsIn ZCRM – Hidden Fields in Forms

#5 Eliminate spam and automatic form submission.
The last thing you want is your site to get attacked by ‘bots’ that would sign up hundred times within a minute. And you definitely don’t want to receive frequent junk requests that are considered spam. Captcha is a well-known solution to this. Captcha is used a lot, but is very useful too! Include captchas that tell humans and computers apart and eliminate automatic form submission to a great extent. It would reduce the amount of spam and give you quality leads to work on.

captchaIn ZCRM – Captcha in Forms

#6 Keep the visitor engaged by redirecting to another page.
Persuading the visitors to fill up the form need not be the only goal. You can go further and keep the users engaged. Get their attention by leading them to a page that gives them additional relevant information. You could redirect the users to a page that:

  • Highlights the latest updates, offers or discounts
  • Provides an overview of the product in the form of a video or an interactive UI
  • Lists the testimonials from existing customers…. or simply to a ‘Thank You’ page!

landing pageIn ZCRM – Landing Page URL in the Forms

#7 Reply back with personalized emails.
Walking into a nearby cafe, if you hear “Good Evening! What would you like to have?“. That would sound very “usual”.

Who does not like a personal touch – “Hello! Welcome to The Coffee Shop. Would you like to try out the ‘Drink of the Day’ – Iced Coffee Slush with a hint of orange?

Sending emails to acknowledge the requests sent by your leads is a good practice to nurture leads, but making it automatic is no fun. Add a personal touch to your emails and set the right note for customer relationship and sales. Let your customers know that you’re genuinely trying to help.

automated emailIn ZCRM – Automated Personalized Emails & Autoresponse Rules

#8 Assign records automatically to sales reps for quick follow-ups.
Your leads may fill up a form to find out more about your product, or to download a white paper or eBook. Whatever the case maybe, the question here is – How long does it take for your sales reps to follow-up on the leads and get back to them?

If it takes too long, then you need to revisit the lead management and follow-up process. Grab the opportunity and don’t make your leads wait for long. Create a simple workflow to assign and route the leads to the sales reps for quick follow-ups.

assign rulesfollow up tasksIn ZCRM – Assignment Rules + Follow-up Tasks for Record Owners

#9 Filter records before adding them to your CRM.
Someone in your sales team needs to give thumbs up to the leads that are getting added to your CRM system. Captcha is basically to avoid spam. But what about junk leads that enter your CRM?

When your web form and CRM system is tightly connected, possibilities are that the ‘not seriously interested’ leads get added too. You definitely do not want your sales people to waste their time on junk leads. Keep a check on records that are automatically added and approve them before they are ready for the sales team to follow up.

approve formIn ZCRM – Approve Records Generated from Web Form

I am sure you’ll find these useful and I hope you’ll share the tips and tricks you might come up with, in the process of setting up your web forms for lead generation.

Happy CRMing in 2014 🙂

 

  1. Neel

    I have one zoho lead form integrated on many landing pages and its working fine for me . what I want to do is , is there any way I can recognize lead come from which landing page ?

  2. Jo Englesson

    Is there a way to direct the customer to another page and pass some of the entered data into a creator form?

    • Pavitra

      Hi Jo Englesson, you can direct customers who fill the form to another page by providing Landing Page URL Please refer point #6 in the blog post. As for pushing records to creator form, you can do it using Webhooks via Workflow Rules in Zoho CRM. Here is the Help link for more details: https://www.zoho.com/crm/help/automation/webhooks.html Please refer to the “Business Scenario 1” in the document, as an example.

  3. Rodrigo

    How to redirect the lead to another webpage when the form is completed.

    • Pavitra

      Hi Rodrigo, Point #6 “Keep the visitor engaged by redirecting to another page” addresses just that! You can specify the URL of the webpage in the “Landing Page URL” field when you create a web form in Zoho CRM. Once the visitor submits the form, Zoho CRM will automatically redirect them to the given URL. More details are here in the Help link: https://www.zoho.com/crm/help/web-forms/set-up-web-forms.html#Specify_Form_Details

  4. Eran

    I’ve generated a wed form and embedded it in Facebook (I also tried it directly on my website) – the form seems to be working OK, but I do not see the leads generated from the form. I see only leads I’m creating manually…

    Any ideas what i’m doing wrong?

    • Pavitra

      Hi Eran, There could be two possible reasons. 1. The Form Location URL may be different. This should be the webpage where the web form is hosted. 2. You may have requested for manual Approval. In that case, the leads/contacts will be available in Lead/Contact Tools section > Approve Leads/Contacts.

  5. Benoit

    Very nice post. I was looking for ways to simplify my web forms and this just might be the ticket. I don’t know why i haven’t setup responses to form submissions but that’s definitely going on today’s to-do list. Thanks for the great article.

  6. Erin

    Great insights. Considering how lead-gen forms are something rudimentary yet highly effective it’s difficult to understand why they seem to remain an afterthought to some modern marketers. I read another couple of thoughts on how carefully thought out web form strategy can reap rewards. Read it here http://bit.ly/Vzvsrm

  7. Sree

    Very good and useful information. Great.

  8. Cletus

    How can this be connected to a newsletter site, such as Mail Chimp or Constant Contact?

  9. Md. Shahadath Hossain

    Thanks for sharing those great tips, Pavitra.

  10. Small Business Marketing

    Conversion optimization tips par excellence! Thank you Team Zoho – CRM integration is something that I hope to have a go with this year. Your product would be 1st on my list to trial.

  11. Badman

    thanks for the information really useful . thanks 🙂

  12. Tucker

    Thanks for the tips. I’ll ad one more, its become HUGE for us. Let the potential client text you rather than fill out a form.

    Before I was getting most of my leads from my form, now I’m getting most from potential clients texting me to my personal/work cell phone. I’m getting more for my money out of my PPC now. For us it works. Thanks again. Here is more on my idea.

  13. Jon

    The design/layout of the landing page from your post looks so good! We use Zoho sites and I was curious to know the best way to go about designing a landing page like you have shown.

  14. Kevin Chieff

    I recommend Dreamweaver to fine-tune the web form html that Zoho produces – for example, in the US, the state field in Zoho is a text field, and as a core field, it can’t be changed to a picklist, so I’ve created an HTML code chunk that I drop in, using Dreamweaver, to present the 50 states in a PickList form:

    Alabama
    Alaska
    Arizona
    […]
    Wyoming
    Outside of the US

    • Ravi

      Hi Kevin,
      I tried something similar with the country field but Zoho didn’t accept the entry. Would you mind sharing your code?
      Ravi

      • Kevin Chieff

        Ravi, using State as an example, here’s the code produced by Zoho:

        State

        Replace >
        with the following:

        Alabama
        Alaska

        Outside of the US

        In the above example, the visitor sees the state, spelled out, and when selected, the two-letter Postal Code is submitted to Zoho, and it’s tested and works. Could just as easily work on the Country field.

        • Ravi

          Yes thanks, I was able to figure out what was causing the error. In Zoho Country is with a Capital C and i had it as a common case letter.

  15. ido

    Would be nice if there was some kind of field authentication. to make sure that emails,phone numbers ect… are in the desired format

    • Pavitra

      @ido Thanks for the comment! We don’t have any field authentication for now. But like I mentioned in #3 Provide links and hints to fill fields, you can add hints that would help the visitors fill the data in the format you ask them to.

      • ido

        Thanks for they reply.Hints are indeed helpful and can be used until Zoho web forms are fully developed

        • E Rynearson

          If you’re installing the zono forms into your html you could use the bootstrap 3 html framework which comes with very nice/simple client side javascript validation

    • Jessica Zurik

      +1 for the field authentication feature!

      • Walid

        Indeed, make it a +2

    • Stuart Sequeira

      If Zoho customers use WordPress for a website, Ninja Forms is a plugin that has great built-in authentication to make sure the format is what you want it to be.
      I recently developed the code to send the form data into Zoho and we’re working on adding Google Analytics data to go directly into Zoho as well.
      You can check out the details here:
      http://ninjaforms.com/

      Hope that helps!

      • Walid

        Is it a javascript ? or PHP. Sorry am not too familiar with web coding.

        • Stuart S

          Walid,
          It is written in PHP, but you don’t need any programming skills to use it – simply drag and drop the fields you want to use along with the options you want, add your authorization key, and the plugin does the rest. It will handle validation, communication, and email alerts for you.

  16. Art

    I think it’s most useful tips for form builders, using zoho CRM or not.

    • Pavitra

      @Art Thanks! I am glad you found them useful.