Support plans

Did you know that 12,000+ happy customers have given our support an 8+ rating?

With Zoho Creator's curated support plans, technical assistance is a click away!

Here's a comparative chart of our four support tiers and the included services so that you can choose the best option for your business.

5

  

Basic

 

Classic

 

Premium

Register Here		 

Enterprise

Register Here
SERVICES
Collection of detailed articles on setting up, customization, and usage of Zoho Creator features.
Knowledge base		YesYesYesYes
Community forumsYesYesYesYes
Email supportYesYesYesYes
Ping us with your questions through chat for a speedy response.
Live chat		 10 hours x 5 days24 hours x 5 days24 hours x 7 days
Call our toll-free phone numbers or request a support call.
Toll-free support		 10 hours x 5 days24 hours x 5 days24 hours x 7 days
Guidance from our specialists to use Zoho creator efficiently for your business.
Onboarding assistance		 YesYesYes
Get assistance for customization and troubleshooting through screen sharing sessions.
Remote assistance		  YesYes
Ensures customer satisfaction and nurtures long-term provider-client relationships.
Customer Success Manager		  YesYes
A dedicated point of contact for your every support need.
Technical Account Manager		   Yes
Get acquainted with Zoho Creator and learn best practices from our specialists.
Product Training		   Yes
First Response Time24 Hours8 Hours3 Hours1 Hour
Cost-Free20% of License fee25% of License fee
ELIGIBILITY
Based on EditionFree editionAll paid editionsAll paid editionsAll paid editions
Based on Number of users---Min. 50 Users
Based on Subscription period-Annual or monthlyAnnual or monthlyAnnual
 BasicClassicPremiumEnterprise

FAQ's

1. How do I reach out to customer support?+-
You can call our common toll-free support phone numbers:

  • USA: +1(888) 900 9646
  • UK: +44 (20) 35647890
  • Australia: +61-2-80662898
  • Germany: +49 8000229966
  • Sweden: +46 201408150
  • Italy: +39 (0) 287103737
  • Netherlands: +31 707007083
  • Spain: +34 918368598
  • France: +33 805542462
  • India: +91-44-67447000

Alternatively, you can drop us an email at support@zohocreator.com or tweet to us @zohocares

2. As a free edition user, do I get email, chat, and call support? +-

Only basic support is available to all free edition users. You can email us with your questions, raise a support request in your portal, or submit a forum post to get help from the support community. You can also read through support articles in the knowledge base and learn to use different features via our collection of "how-to" videos.

Call and chat support is available to customers with a paid subscription of Zoho Creator.

3. I use the paid edition. Can I call, or request a support call whenever I require product assistance? call? +-

You can call us any time between 9 am to 5 pm on business days, and we'll be glad to help you out. However, if you're looking for around-the-clock service, we recommend getting premium or enterprise support.

4. Will an onboarding specialist implement Zoho Creator for our company? +-

Although one of our onboarding specialists may offer you contextual guidance through your setup process, they won't implement Zoho Creator for you. They can identify the best ways to align the product to your specific needs, demonstrate features, offer suggestions, and teach best practices.

If you're looking for a quick Creator setup and implementation, you can check out our Jumpstart plans.

5. How does onboarding assistance work? +-

Onboarding assistance is active for 120 days from the date of first purchase. You can reach us via chat, phone, or email to use our onboarding services.

Note: First response time SLAs are not applicable for onboarding assistance.

6. What can I expect by the end of the onboarding period? +-

By the end of the onboarding period, you should be:

  • Able to perform essential administrative tasks to set up Zoho Creator for your business
  • Familiar with Zoho Creator's user interface and key features
7. Once my onboarding period ends, will I stop receiving support for Zoho Creator?+-

Your eligibility for product support is not affected by the validity of your onboarding assistance, and you'll be able to use all forms of support—email, phone, and chat—as long as you're a paid customer of Zoho Creator.

Your access to the knowledge base, community forums and self-service portal are also not influenced by the onboarding period.

8. What is remote assistance? +-

If you're having trouble using Zoho Creator, remote assistance allows you to share your screen temporarily with our trusted support representatives so that they can work with you remotely to help you out.

Useful links

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