Support plans

Here's a comparative chart of our four support tiers and the included services so that you can choose the best option for your business.

5

  

Basic

 

Classic

 

Premium

Register Here
 

Enterprise

Register Here
SERVICES
Collection of detailed articles on setting up, customization, and usage of Zoho Creator features.
Knowledge base
YesYesYesYes
Community forumsYesYesYesYes
Email supportYesYesYesYes
View all your tickets, raise new support requests, and get the answers you need from the product experts.
Customer portal
YesYesYesYes
Ping us with your questions through chat for a speedy response.
Live chat
 10 hours x 5 days24 hours x 5 days24 hours x 7 days
Call our toll-free phone numbers or request a support call.
Toll-free support
 10 hours x 5 days24 hours x 5 days24 hours x 7 days
Get assistance for customization and troubleshooting through screen sharing sessions.
Remote assistance
  YesYes
Ensures customer satisfaction and nurtures long-term provider-client relationships.
Customer Relationship Manager
  YesYes
A dedicated point of contact for your every support need.
Technical Account Manager
   Yes
Get acquainted with Zoho Creator and learn best practices from our specialists.
Product Training
   Yes
First Response Time24 Hours10 Hours3 Hours1 Hour
Cost-Free20% of License fee30% of License fee
ELIGIBILITY
Based on EditionFree editionAll paid editionsAll paid editionsAll paid editions
Based on Number of users--Min. 25 UsersMin. 25 Users
Based on Subscription period-Annual or monthlyAnnualAnnual
 BasicClassicPremiumEnterprise

FAQ's

1. How do I reach out to customer support?+-
You can call our common toll-free support phone numbers:

  • USA: +1(888) 900 9646
  • UK: +44 (20) 35647890
  • Australia: +61-2-80662898
  • Germany: +49 8000229966
  • Sweden: +46 201408150
  • Italy: +39 (0) 287103737
  • Netherlands: +31 707007083
  • Spain: +34 918368598
  • France: +33 805542462
  • India: +91-44-67447000

Alternatively, you can drop us an email at support@zohocreator.com or tweet to us @zohocares

2. I use the free edition. Can I get product support? +-

Of course! Basic support is available to all free edition users. You can email us with your questions, raise a support request in your portal or put up a forum post to get help from the support community. You can also read through support articles in the knowledge base, and learn to use different features by watching the "how-to" videos in our collection.

3. I use the free edition. Can I request a support call? +-

Support via call is only available to customers with a paid subscription of Zoho Creator. You can still drop us an email or raise a request in the self-service portal, and our support staff will respond promptly with a solution to your problem.

4. I use the paid edition. Can I call, or request a support call whenever I require product assistance? +-

You can call us any time between 9 am to 5 pm on business days, and we'll be glad to help you out. However, if you're looking for around-the-clock service, we recommend getting premium or enterprise support.

5. What is remote assistance? +-

If you're having trouble using Zoho Creator, remote assistance allows you to share your screen temporarily with our trusted support representatives so that they can work with you remotely to help you out.

Thank you! One of our representatives will get in touch with you shortly.X