The top 7 reasons why you need cloud BPM software

Imagine a deluge of orders coming through your online grocery store. Can you handle the chaos without streamlined processes? BigBasket, a leading Indian online grocery store, faced this very challenge. Using multiple tools that needed a lot of manual attention was a bottleneck to their productivity.

But, in just six months, BigBasket achieved something remarkable: They saved INR 3 crores with the help of a low-code platform, Zoho Creator, by creating a comprehensive business process management application to automate their business operations.

BigBasket's transformation is a great example of what cloud BPM can achieve. 

Read more about BigBasket's story, here!

But what exactly is cloud BPM, and how can it benefit your business? In this blog, you'll learn the top reasons why cloud BPM software is a must-have for any organization to optimize its operations.

What is cloud BPM? 

Cloud BPM, short for Cloud Business Process Management, leverages cloud computing to automate routine tasks and workflows within your organization. It blends the principles of a traditional BPM with the benefits of cloud technology, offering easy access over the internet, enhanced flexibility, and cost-effective solutions for your business.

Where can a cloud BPM be used? 

Now that you've learned what cloud business process management systems are, see how you can streamline core processes and boost productivity in various departments of your organization.

In human resources

With a cloud BPM, tasks like onboarding and off-boarding employees can be simplified. It reduces the hassle of paperwork, ensuring a smooth transition for new hires and departing staff at your organization.

In sales and marketing

Your marketing and sales teams can automate the entire process from lead capture to nurturing easily. A cloud business process management (BPM) helps streamline your marketing campaigns, ensuring they are consistent and effective, saving time and resources.

In customer service

Managing customer support can be overwhelming, but a cloud BPM makes it more accessible. It efficiently handles customer inquiries, automatically assigning them to the right team member, enhancing customer satisfaction.

A cloud BPM can be helpful beyond these departments, too. Whether you need help generating invoices or planning your supply chain, a cloud BPM has got you covered, making your operations more efficient and effective.

7 reasons why you need cloud BPM software for your business 

Forrester defines business process management as a discipline for continually improving cross-functional business processes.

Successful businesses don't just let their existing processes run on autopilot. They actively analyze and improve them to achieve better results.

The good news is that achieving this level of continuous improvement is now easier than ever. Cloud BPM software can empower your organization to achieve that ideal state of constant improvement and can help you automate business processes, making them a breeze. Here are seven reasons why cloud BPM software is essential for your organization's business process improvement.

1. Access it anywhere and anytime 

A lot of organizations have embraced remote and hybrid work models since the pandemic. This shift offers flexibility for employees, but it also presents challenges for businesses in managing and optimizing workflows across a distributed workforce.

Gone are the days of being chained to your desk! Traditional BPM systems require installation on specific devices within the organization's internal network. This restricts access for remote teams and ultimately hinders collaboration and slows down workplace processes.

Cloud BPM solutions, on the other hand, are accessible from anywhere. With just an internet connection, they make remote collaboration better. Features like real-time process tracking and online approvals keep everyone on your team informed and contributing, regardless of location.

2. Scalability and flexibility 

Meeting market demands is crucial for your business growth. The right tools and resources—ones that can quickly adapt to your organization's evolving needs—are essential. Traditional BPM software often presents a challenge in this regard. Scaling up requires additional infrastructure and investment in physical hardware, which is a significant drain on both time and resources.

This type of software eliminates the need for expensive hardware upgrades since cloud-based BPM systems are highly scalable. They allow you to easily adjust to your company's changing demands.

With cloud BPM, you can quickly scale up resources in minutes, ensuring your processes can handle the increased workload. This flexibility allows you to stay ahead of the curve, improve business processes, and capitalize on new opportunities no matter what the market throws your way.

3. Cost-effectiveness 

Traditional on-premise BPM solutions require significant upfront investments in servers, hardware, and ongoing maintenance. Cloud BPM eliminates these costs with a subscription-based model. You only pay for what you use, making it a budget-friendly option for businesses of all sizes.

4. Security 

Data security should be a top priority while evaluating any business process management system for an organization, whether cloud-based or traditional. However, cloud BPM solutions offer distinct advantages in safeguarding your data. Cloud platforms invest heavily in robust security measures, including encryption, multi-factor authentication, and more.

This gives you peace of mind, knowing your data is protected with industry-leading security practices that minimize vulnerabilities. Solutions like Zoho Creator's cloud BPM empower you to build secure applications that adhere to best practices and eliminate potential security threats that may be difficult and expensive with a traditional on-premise BPM.

5. Integration capabilities 

Cloud BPM platforms excel at providing integrations, and Zoho Creator's Integration capabilities are a prime example. This low-code platform lets you build end-to-end cloud BPM workflows that integrate with a long list of cloud services. From payment gateways to powerful APIs, Zoho Creator connects your BPM with third-party services in addition to Zoho's business suites that align your business needs. This ensures your business processes operate smoothly across different platforms.

6. Data-driven insights 

Making informed decisions based on data insights can be a challenge, especially when it comes to analyzing large volumes of data. Traditional on-premise BPM systems, in this regard, require manual effort to gather data from multiple sources, which is time consuming. Additionally, traditional BPMs often lack built-in analytics features, making it difficult to gain real-time insights from your data.

Cloud BPM platforms, like Zoho Creator, offer a better solution in this case, helping you with enhanced business process monitoring. They can seamlessly collect data from various sources, including applications and external data sources. This comprehensive data view empowers you to utilize the powerful built-in data analytics features. Zoho Creator helps you identify trends, predict potential issues, and optimize your operational processes for maximum efficiency.

7. Reduced errors 

Say goodbye to paper cuts!

Manual processes can leave you feeling like you're constantly battling endless tasks. This repetitive work not only increases the risk of errors but also drains your team's creativity. Leveraging a cloud BPM solution for your company will help you with business process automation to reduce the risk of human error and increase efficiency.

Advanced features like automated workflows, real-time data validation, and error alerts ensure tasks are completed accurately and on time. A cloud BPM system not only minimizes errors but also streamlines operations and helps your team focus on more strategic tasks, ensuring productivity in your business activities.

Zoho Creator as a cloud BPM solution 

If you are looking to build a cloud BPM to transform your current processes, look no further than Zoho Creator. Zoho Creator is a low-code application platform designed to solve workplace and business challenges. With its intuitive drag-and-drop interface, you can easily create applications tailored to your business needs. Plus, the platform's cloud-based nature provides added flexibility and accessibility.

Zoho Creator boasts numerous features such as workflows, blueprints, integrations, and analytics. These features offer endless possibilities for creating comprehensive business process management solutions for various departments within your company.

By implementing a business process management strategy, you can identify inefficiencies, optimize workflows, and ensure all aspects of your operations are aligned with your business goals. This strategic planning leads to improved productivity, reduced errors, and automates the organization's processes in building a company capable of adapting to changes quickly.

As we saw with BigBasket, which greatly benefited from creating a cloud BPM with Zoho Creator, you, too, can achieve your business outcomes and address your needs by building an end-to-end business process management solution for your organization.

So, what are you waiting for?