BigBasket implemented a Budget to Procure to Pay ERP customized to their internal processes using Zoho Creator. This custom ERP centralizes their entire CapEx management process. It establishes a clear workflow with respect to projected budgets, SKU codes (stock keeping units), quotes, bill of materials (BOM) and GST (goods and services tax) details. This includes ensuring the product is purchased from the right supplier and all necessary paperwork is in order. It has improved the overall accountability by enabling BigBasket to track where their funds are being spent.

About BigBasket

BigBasket is the largest online grocery store in India with 20 million customers and 30 million monthly visitors. They process around 5 lakh orders per day.

Created by

BigBasket, A TATA Enterprise

No. of employees




Implementation partner:

A or B or C Technologies

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The challenge

"Before Zoho Creator, we were getting approvals through one software, and after the approvals, we used excel sheets to prepare the purchase order and then we converted it into PDFs and sent the POS by email to suppliers. Even though there were multiple software being used in this process, this needed a lot of manual intervention. We automated all this on Zoho Creator to reflect our process. Now Zoho Creator prepares our purchase orders rather than us preparing them manually."

-Vinayaka Gangavati, Head of Procurement, BigBasket

The solution: Modules of the custom CapEx procurement ERP

CapEx procurement
CapEx procurement
CapEx procurement
CapEx procurement

Budget planning

The budget planning module helps the procurement team create a budget for each financial year for each store across locations and then submit it for approval with management. This allows for better planning and allocation of funds for large capital expenditure projects.

"Thanks to Zoho Creator, we now have the visibility into budget projected v/s actual budget utilized."

-Vinayaka Gangavati, Head of Procurement, BigBasket

Automated inventory management with bill of materials

This module maintains the master database of items and a supplier list. Every stock is identified by a unique code unique SKU (stock keeping unit) code that is mapped with the vendors who supply those items.

"If we want to start any new business in any new city, the standard asset list in BOM (bill of materials) will help us prepare purchase orders in one click for the entire facility and it can be sent to vendors on the same day after approval."

-Vinayaka Gangavati, Head of Procurement, BigBasket

Purchase requisition with centralized CapEx approval

This module enables the procurement team to create purchase requests for the entire facility in one click and share it with vendors immediately after approval. Whenever a purchase request is created, the workflows running behind restrict costs as per the approved budget. The submitted purchase requisitions are then reviewed by the CapEx department heads who can either approve or reject a purchase requisition after evaluating the need.

CapEx purchase order creation

The purchase order form has fields that capture detailed data points thus preventing wrong shipments, and can be generated quickly with autofill. In case a purchase requisition has multiple categories or it needs to be purchased from multiple vendors, this module splits the purchase request into multiple purchase orders based on category, vendor name, or the vendor location.

Once the purchase order is created, it gets converted into a GRN (goods received note). A GRN is a two-way document that acknowledges the delivery of goods by a supplier and their receipt by the customer.

"With all the automation, we see a 50% reduction in time taken to complete tasks. It has also improved our manpower's productivity and performance by almost 1.5 times."

-Vinayaka Gangavati, Head of Procurement, BigBasket

GST master

When a purchase order is prepared, the CGST (Central Goods and Services Tax), IGST (Integrated Goods and Services Tax) and SGST (State Goods and Services Tax) rates get calculated automatically, saving time by avoiding manual calculations.

Vendor portal

The vendor portal is a self-service portal where the vendors can register to see their payment details, requirements, quotations, and the status of their invoice. Vendors can upload e-invoices directly into the portal and also cancel tax invoices. This has created a fully transparent system for the vendors.

"We have around 600 vendors. We can manage all of our vendor transactions and bills in one place. They can participate in negotiations, track active purchase orders, and they can also accept advance payments."

-Vinayaka Gangavati, Head of Procurement, BigBasket

Invoice processing

Once the delivery of goods is confirmed, the application itself tracks its status with no hassle.

"There's a drastic reduction in the processing time of invoices and quotes. If a GRN or payment is not processed, Zoho Creator keeps sending alerts to internal and external stakeholders to follow up and make them act on time."

-Vinayaka Gangavati, Head of Procurement, BigBasket

Real-time dashboards

The analytics and dashboards built using Zoho Creator's drag-and-drop dashboard builders help the stakeholders keep track of purchases, orders, and costs, analyze vendor performance metrics, and compare budget scenarios to actual revenue, costs, or profits.

"Our leadership has all the information they need for higher value investments right at their fingertips and is able to understand a lot of internal parameters whether we are delivering a top performance in procurement or not."

-Vinayaka Gangavati, Head of Procurement, BigBasket

Roles and permissions

The visibility of sensitive information is managed using roles and permissions even when multiple departments are using the same application.

Savings calculator with workflows for spend control

"The most important feature that Zoho Creator has given us is the savings module. It tracks past purchase rate history and forecasts future prices. Apart from this, we negotiate often. We kept track of those negotiations and we're able to see the gain we earn from the current purchase. We were able to save around 3 crores INR through this module."

-Vinayaka Gangavati, Head of Procurement, BigBasket

Looking forward

"We want to replicate Zoho Creator for our operational expenditure (Opex) model because currently we are using it for only CapEx. We want to utilize the AI capabilities such as OCR so that whenever a vendor submits a tax invoice, fields like invoice number, and amount get extracted. Then they should receive quantities of the SKUs based on that the automatically."

-Vinayaka Gangavati, Head of Procurement, BigBasket

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Frequently Asked Questions

What is Zoho Creator?

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Does Zoho Creator have a free plan?

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