What's New in Zoho Commerce

Event series

2023

Q1

Default international shipping configuration

Features

The default international shipping configuration enables a Zoho Commerce user to set up one or more international shipping zones from an easy dropdown list that will have all the countries except the base country. Based on the shipping zone, a default shipping rate and estimated delivery time can be added.

Shipping carrier configuration via EasyPost

Platform Enhancement

Ecommerce businesses can connect their Zoho Commerce store to EasyPost to configure relevant shipping carriers from within the EasyPost dashboard. All the shipping carriers in the EasyPost account will be synced with their ecommerce store, and they can configure the relevant carrier in the checkout settings tab.

Paystack for Zoho Commerce

New Service

Ecommerce businesses in Nigeria, Ghana, and South Africa can integrate Paystack and enable customers to pay their invoices however they want. Payment methods available include debit and credit cards, bank transfer, QR code, ApplePay, EFT, and more.

Zoho Survey integration with Zoho Commerce

New Feature

Zoho Commerce integrates with Zoho Survey, which means ecommerce businesses can now create surveys based on their business need and add them to their website.

2022

Q4

Shipway integration

Features

With Shipway integration, Zoho Commerce merchants can manage end-to-end shipping, customer communications, and post-purchase experience.

Learn more

Create multiple carrier package sizes

Enhancement

Store owners can create multiple package sizes for shipping and define their dimensions including height, length, width, and maximum weight. Based on the cart's items' weight and dimensions, packages will be estimated. Live shipping rates, according to the allotted package, will be fetched from the integrated shipping carriers.

New format options added to text editor tool

Enhancement

Ecommerce merchants have the option to format the text for product description, product heading, and category description, with bold, italics, underline, strikethrough, and also change the font size of the text. Erase format option can be used to remove the format of the text and redo it again.

Tax-exclusive option for GCC countries

Enhancement

Zoho Commerce users from GCC nations including Saudi Arabia, United Arab Emirates, Bahrain, and Oman, can now opt for a tax-exclusive option to exclude taxes from their product prices. Earlier, it was mandatory to have tax-inclusive rates for GCC organizations.

Q3

ePHI for custom fields

Features

You can now add a custom field on Zoho Commerce and mark it as ePHI (Electronic Protected Health Information) if the information is used to identify a patient. This data will be considered as sensitive; it will be encrypted and stored. Only users with access to protected data can access the fields.

Savings badge on checkout page

Enhancement

The checkout page on your Zoho Commerce store will now display the money your customers have saved every time they buy a product at a low selling price.

Q2

Right-to-left Arabic website builder

Features

Zoho Commerce users can build a right-to-left (RTL) Arabic website without external plugins, specific coding configurations, or third-party integrations. The RTL website builder was launched by Zoho to provide users with a hassle-free method of publishing their website in Arabic.

Chat support

Features

If you have problems while creating your ecommerce store, you can now get in touch with Zoho Commerce experts to get them resolved through in-product chat support. This feature is currently available for trial users in Canada, Australia, and South Africa.

Mark up or discount shipping rates

Enhancement

Zoho Commerce users can modify the shipping rates to mark up or discount the shipping cost displayed on the checkout page. You can adjust the price by a certain percentage based on the weight of the package or the value of the shopping cart.

Q1

Add Category as an Element

Changes

There's a new option for Zoho Commerce users to include Category as an element, listed under Sections > Elements, that can be used to choose a category to display in a section on the webpage.

Quantity auto-update on cart page

Enhancement

Customers can change the number of products they would like to purchase on the cart page by clicking on the plus and minus indicators. The cart will update it automatically before the customer checks out.

Clickable product tags

Store owners can include clickable tags for products that will lead to a search page with products of the same tags listed. The clickable tags act as a filter leading to better discovery of products.

Multiple online payment listing on checkout page

Enhancement

Customers can now see all the online payment gateway options listed on the checkout page, without having to navigate to another page after clicking the payment gateway option. Online store owners can also arrange the payment gateway options according to their choice. 

10% VAT tax listing for Bahrain

Enhancement

Zoho Commerce stores operating out of Bahrain can enable 10% Value Added Tax (VAT), which is in line with the recent official order of Bahrain. 

2021

Q4

Mega menus

Enhancement

The Zoho Commerce builder now has expanded menu items. You can choose from many options in a drop-down layout, including styled text and images, among others. 

PayU integration

Integrations

Integrate Zoho Commerce with PayU that will let you accept payment from over 100+ payment methods, including international credit cards, net banking, and UPI. 

Learn More

Multiple offline payment methods

Enhancement

Enable multiple offline payment methods on your Zoho Commerce website. With this feature, you can display cash, bank transfer and other options to your customers on your ecommerce store. 

Q3

Add-ons

Enhancement

Add-ons for Zoho Commerce can now be purchased separately. Add-ons are available for additional users, Composite Product, Mega Menu, Pricelist, Pickup locations, Serial Batch Tracking, and Product Filters. Visit the pricing page for more details.

Oman edition

Updates

Zoho Commerce is now ready for Oman! Users can build stores with base currency as Omani Riyal and use the PayTabs payment gateway. Offline payments can also be set up.

In-product self-service

New Feature

Every feature in our product will now have a question mark next to it for those who wonder what the feature does. Clicking it will take you to the respective help document for that feature, which will save you a lot of time and help you work more efficiently.

Q2

Google Ads integration

Integrations

You can integrate Google Ads with your ecommerce store using our new feature. Google Ads are a proven way to promote your product and improve sales.

Latest ecommerce templates

Features

We now have 21 professionally designed ecommerce templates. This will make your store designs look much different and more sophisticated. 

Default domestic shipping

New Feature

A default shipping zone will be set when your store is created. This will be based on the home country of the store. All information like price, states included, etc. can be edited by the customer at any time.

Q1

Price list for unregistered visitors

Enhancement

You can offer your product at a discounted price for not just registered customers, but also for guest visitors. A volume-based price list or any other defined price list will let your visitors, even unregistered ones, shop at a slashed price. You can further assign a special price for your registered customers by assigning one in the backend.

Learn more

Volume-based price lists

Enhancement

You can now offer your customers discounts based on the volume of products that they are buying from you. The more they buy, the cheaper you can offer them.

Pick-Up option

Android

Your customers can now choose to pick up their products directly from your store or from any of the pre-selected locations.

PayTabs V2

You can now use the updated version of PayTabs to complete all transactions online.

Product Filters

Your customers can now filter the products to suit their requirements. Category-specific product filters are available to make filtering an improved process.

Automatic Review Request Email

This allows sellers to automatically set up an email asking their customers to review their purchase a few days after delivery.

2020

Q4

Sales Channel

This field has been included in the Order Exports.

Search Orders

You can now search for order details using the customer's name.

Quantity Restriction for checkout

You can now restrict the minimum and maximum quantity of a product you'll allow during checkout.

Enhanced Coupons

Coupons that are specific to select products can now be displayed automatically on your storefront along with your category-specific coupons and site-wide coupons.

Learn More

Q3

Minimum order value

New

A new column to set the minimum order value in the cart to allow checkout has been enabled. 

3% tax slab (Indian Edition)

Updates

A 3% tax slab for Indian Edition sellers is available for products sold at 3% tax.

Order search using company name

Updates

You can now search for order details using a company's name. This will make it easier and faster to collate data.

Paytabs (Global Edition)

New

Paytabs is now supported to make payment processing much more seamless. They're available for Global, UAE, Saudi Arabia, and Bahrain edition users.

B2B details on the checkout page

Updates

To improve our catering for B2B, the following can be enabled during checkout for tax purposes. The enabled details will be printed on the invoice based on the edition of the store:

  • India (company name and GST)
  • UK (company name and VAT)
  • US, Canada, Australia (company name)
  • UAE, Saudi Arabia, Bahrain (company name and TRN number)

Product-specific taxes

Updates

Product-specific taxes for Global, India, UK, and GCC (Saudi Arabia, UAE, Bahrain) editions have been enabled that can be updated or modified.

Social login

Features

Social login feature is available to Pro plan users that allow their customers to log in using Facebook or Google credentials.

Q2

Icons on Orders page

New

You can now differentiate your orders based upon the sales channel—Zoho Commerce, Zoho Inventory, or your storefront mobile app.

Stripe iDeal for EUR currency

New

Stripe iDeal, which processes EUR transactions, is now supported in Zoho Commerce.

Composite Products

New

Using the Composite Products feature, you can bundle two or more products to be sold as a single product.

Learn More

Updated tax rules for Saudi Arabia edition

Updates

Updated VAT rules (15% tax) are now supported in the Saudi Arabia edition of Zoho Commerce.

Shiprocket integration

Integrations

India's premier shipping and logistics partner now integrates with Zoho Commerce.

Checkout VAT validation (only UK)

Updates

VAT now gets validated in checkout for all UK stores.

Menu app element

Features

Display menu items easily with the new menu app element in the Site Builder.

Show in Store filter

Enhancement

In your admin console, you can now filter products using the Show in Store option.

Learn More

Shipping carriers — DPD (India)

Integrations

A new shipping carrier, DPD, is now launched for the Indian edition of Commerce.

Learn More

Google Ads Tracking ID

Integrations

With your Google tracking ID, track your Google Ads and see how they relate to effective customer activity on your store. You can now access your Google tracking ID directly from Commerce.

Learn More

Facebook Pixel integration

Integrations

Using Facebook Pixel, you can track conversions from Facebook ads that you run, optimize these ads, and build targeted ads for future audiences. 

Learn More

New templates

Updates

Choose from five new store templates that have been added. 

Search by SKUs in the Products module

Improvements

Search directly for product SKUs from inside the Products module. 

Q1

Customers

Features

View and manage your customers using their basic information and classify them according to your deals.

Learn More

Price Lists

Features

Price Lists let you create personalized prices you can assign to products and customers.;

Learn More

AfterShip

Integrations

AfterShip lets you track shipments/packages and keeps the customer informed about the shipment journey. This integration works using Zoho Inventory.

Google Shopping

Integrations

Using Google Shopping, you can list your products for ads on Google feeds. Connects through Zoho Inventory, available only in India. 

Live shipping rates

Improvements

Live shipping rates are supported for Australia Post, Canada Post, UPS, and USPS.

New shipping carriers

Enhancement

Shipping carriers Aramex and DHL are live, along with live shipping rates. 

Mercado Pago supports more countries

Updates

Mercado Pago now supports Uruguay, Mexico, Colombia, Chile, Brazil, and Peru.

2019

Q4

Orders - Enhanced Filters

Enhancement

Filters your orders by order status, payment status, refund status, shipping status, sales channel, and date.

Learn More

Live shipping rates for FedEx

Enhancement

Use dynamic shipping rates for your FedEx shipments.

New shipping carriers

Improvements

Shipping carriers Australia Post and Canada Post have been added to the list of carriers.

Serial and batch tracking for products

New

Serial and batch tracking can now be added straight from your products section.

Learn More

UPS supports more countries

Improvements

List of countries serviced by shipping carrier UPS extends to Canada, Puerto Rico, Singapore, Malaysia, Australia.

Add alt text to product images

Enhancement

Add alt text to product and category images. Alt text shows up when images take too long to load, and is an SEO tool for images.

Learn More

Add custom fields to products

New

Include custom fields for your products to include additional information, and also to receive information, such as information to be printed on the product.

Learn More

Q3

Product Specifications

New

Create specification sets for your products. These will get displayed on your product page.

Learn More

Serial and batch tracking

New

Include serial and batch numbers in your orders before you ship them. Track your products easier.

Integrate with Google Analytics

Integrations

Integrate Google Analytics with your store and get access to detailed analytics and store reports.

Customizable templates for trigger-based merchant emails

Updates

Email notification templates for merchant emails can be customized. You can do so from the Email Notifications section under Settings. 

Product sort options

Updates

Enable products to be sorted by price, latest addition, popularity in the Collections, Categories, and search results pages.

Q2

Paytabs payment gateway

Updates

Paytabs payment gateway becomes supported in Commerce.

Order notes in checkout

Updates

Give your customers the option to include order-related notes on the checkout page. You can activate this features from the Preferences module under Settings.

'Buy' button

Features

With the Buy button, you can include your products for sale on other websites, whose HTML section you have access to.

Read More

Enhanced Coupons

Enhancement

With Enhanced Coupons, you can add coupons specifically for certain products, categories, collections, customers, and shipping areas.

Learn More

Members Only Access Restriction

Features

Using the access restriction feature, you can make your online store accessible only to users who have an account on your site. Your store won't be accessible to others.

Learn More

Tax for shipping

Taxes can be automatically included for shipping charges. Use the toggle on the Taxes module to enable taxes for shipping.

UAE Edition

Updates

Zoho Commerce's UAE Edition for Saudi Arabia, UAE, and Bahrain becomes live.

Automate taxes with Avalara

Integrations

Integrating with Avalara, you can set tax rules and define jurisdiction boundaries for an easier checkout.

Learn More

Zoho Commerce is launched

Zoho Commerce is launched across the world, with two pricing plans to choose from.