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Schedule marketing activities, create workflows for leads, test your landing pages, and build a pipeline for your sales team. Marketing Automation also lets you plan campaigns and track behavioural metrics of visiting customers. The insights you get from Marketing Automation will help improve the conversion rate on your ecommerce store.
An email marketing tool which allows you to send personalized emails to your customers. You can use this for automated campaigns (such as welcome email, cart abandonment, or newsletters) and one-time emails to your customer base. Mailchimp also allows you to track metrics for your campaigns and take appropriate action.
This is Zoho's own email marketing tool, and has drag and drop features, pre-designed templates, and automated campaign builder to suit every ecommerce email marketing need. This platform is powered with ecommerce features which lets you trigger emails based on customer actions. Automate your email strategy, include dynamic content, and use the powerful reporting features to run great email marketing campaigns.
This integration lets you include a live chat feature on your website. A reliable customer support feature such as chat is effective in immediately clarifying issues your customers might have, thus helping you reach your revenue goals faster.
A survey or feedback form can help you understand the pulse of the customer. Attaching surveys to emails helps you understand customer reactions towards your products, processes, website, or any other item you need feedback on.
A business intelligence and data analytics software which creates insightful dashboards from data collected from multiple connected sources in one click.
Tool to track and report website traffic and shape your organic strategy. You can analyse session duration, pages per session, bounce rates, conversions, and deep dive into data to understand your audience better. In a nutshell, get a holistic view of all your digital assets in one dashboard.
PageSense offers customers several features such as heatmaps, A/B testing, in-app polls, and funnel tracking to understand user behavior more effectively. The tool also allows you to create A/B tests and pop ups for your website pages to increase conversions.
Accounting & Taxes
Zoho Books helps ecommerce store owners automate their business workflows. It takes care of accounting tasks such as negotiating deals and creating invoices. Books can be automated to display all tax related information on invoices.
A tax automation system helps medium businesses with transactional taxes such as VAT, sales, and excise taxes. This integration is available for all states of the USA. Customers should have a registered account with Avalara to use the integration effectively.
This is the tax system that is used in India. The different types of GST taxes are available as a built-in option. Customers can just enter GSTIN Number at setup and have a seamless taxation journey.
CRM & Stock Management
Zoho CRM is a complete customer management platform for online store. It helps customise, track, and personalise customer experience. Use it effectively to create better customer conversations.
Zoho Inventory can synchronise online and offline orders for your ecommerce business. All goods can be tracked with serial and batch numbers, helping you keep track of your inventory across all channels.
Zoho Flow is an integration platform that helps you create custom integrations between Zoho Commerce and 500+ applications without writing any code.