What is an
issue tracking system?
An issue tracker is a tool in which product defects that come up during product development and testing or product bugs in the form of customer tickets are logged and monitored until they are resolved.
Importance of
issue tracking software
to handle bugs
TRY ZOHO BUGTRACKERExcel sheets can be great, but they have their limits. Manually keeping track of who is taking care of what, which bugs are critical, and when severe bugs are due can simply be too much when you’re logging hundreds of bugs each day. Have you been reporting your bugs over email? Information can easily get lost in the chaos of our inboxes, and lost data is worse than no data. You’ll often end up wading through a mountain of emails to find some crucial information.
With an exclusive issue tracker tool, all your questions can be answered in minutes, allowing your team to focus on what really needs your attention—fixing high-priority bugs.
Why use Zoho’s issue tracking software?
Submit requests
Whether you are a paid customer or use the free version, we are here for whatever you need, whenever you need it. Need help migrating from another product? Want to see a demo? We are here to assist you every step of the way.
Powerful Integrations
Does Zoho power your entire business? Integrate with our other apps like Zoho Desk and Zoho Books, and work more efficiently. You can also integrate with other apps like Zapier, Github, Bitbucket, and others to enhance your bug tracking experience.
Customizations and automation
Every project has its unique needs. Create custom fields and statuses to convey project and bug requirements accordingly. Moreover, automate processes by triggering business rules and honor service level agreements with timely escalations.
More than an
issue tracker software
With Zoho, there is always more than what meets the eye. Track your time manually or with automatic timers, get extensive reports, easily chat with your team using the inbuilt chat, create, share, and manage your files, and do so much more with just one software.
More than just another bugtracker
Submit and track bugs
Record bugs quickly by adding in details, such as severity, priority, and whether they are reproducible. Assign them to people in your team, create custom views, and track them till they are fixed.
Custom workflows
Create individual workflows for different projects. Each workflow can have as many steps as required to reflect your unique project needs.
Automate processes
Set up rules to trigger field updates and notifications, or call third-party applications. Automate escalations easily, and fulfill service-level agreements to meet client targets.
Collaborate efficiently
Work with your team easily from across the globe with the help of interactive feeds, built-in chat, file sharing, and discussion forums.
Time tracking & invoicing
Record time spent on tasks with automatic timers and timesheets. Generate invoices using approved time logs to bill your customers accurately.
Advanced analytics
Gain in-depth insights about your projects and bugs using built-in reports and colorful dashboards. Get even more functionality with the Zoho Analytics integration.
Key features of issue tracking tool
Prioritize bugs
When there are multiple issues that crop up in product development, you may have to prioritize issues so that the bugs that need immediate attention are taken up and fixed first. With an issue tracker, you can create custom views for bugs or work on them according to their level of severity.
Bug status tracking
Depending on your team or industry, issues can go through various stages. An issue track software allows you to build customized issue statuses to convey specific project requirements and track software issues and status timelines with ease.
Bug reports
Project issue tracking tools are incomplete without detailed reports on the bugs and their progress. Such analytics help teams understand which bugs take the longest, which are the most common issues, how to address a specific issue better, or how to eliminate bottlenecks.
Time tracking
Time tracking is crucial to issue management as issues are expected to be fixed within a specified time frame according to their intensity. Issue track applications help users record work hours through timesheets or timers to bill customers or for payroll.
How to choose
the best issue tracking tool?
Custom-made software
Every business is different and has different issue tracking needs. As such, the best issue tracking software is customizable and can accommodate your unique requirements, including custom fields, custom bug statuses, custom issue views, custom domain etc.
Automate your work
As the saying goes, the best business tools should help you work smarter, not harder. Choose applications that help you automate routine jobs such as updating issue statuses, escalating issues to ensure they are fixed within a specified time, or alerting the right people.
Connect your favorite tools
Tools that help you get work done in the best way possible bring your favorite applications together so work happens without a glitch. Be it Zoho Desk to manage customer tickets or Github to manage your commits, we’ve got you covered!
Work on the go
Software that has fully functional mobile apps like Zoho Bugtracker helps you work from where ever you are. Whether you’re working from home or away on business, stay connected with your team and be informed of all project and issue updates.
“We were looking for a simple cloud-based bug tracking tool with a short learning curve. Zoho has proved to be the most efficient option for us.”
RAJESH RAOHCL Technologies