General and Accounts

1. What is Zoho BugTracker?

Zoho BugTracker is a bug tracking software that combines a clean and an intuitive interface to submit and organise issues with customizable workflow, set business rules, create custom views for the issues that software projects are bound to generate and fix bugs fast.

2. Is Zoho BugTracker reliable and confidential? Is my data safe and secure with Zoho?

At ZOHO Corporation, we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. As a condition to use of Zoho Services, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time.

In addition we are US/EU Safe Harbour Compliant.

Zoho takes the security of your data and information very seriously. We have taken many different steps to help ensure the safety of your data. This includes physical security practices (like 7x24x365 security, video monitoring, biometric access, bullet-resistant walls), Network Security (encryption, intrusion detection/prevention), People Processes and Redundancy/Business Continuity.
For more details see Security Policy

3. How do I get started with Zoho BugTracker?

If you click the Get Started Now link you will be redirected to a Sign up page. Here you need to fill in some basic information like e-mail address, name and create your Zoho Bug Tracker account.

Note:

  • 15 days free trial on all paid plans

Zoho Bug Tracker offers the following features :

  • Tracking issues via forms
  • Custom Views
  • Notifications
  • Business Rules
  • Custom Fields
  • File Sharing
  • Bugs Dashboard
  • Interactive Forums
  • Add Bugs via Email
  • Bug Reports
  • User Management
  • Portal Customization

For more details see Plans and Pricing

4. What browsers does Zoho BugTracker support?

Zoho Bug Tracker supports different browsers and versions like

  • Internet Explorer   - 9 and above
  • Google Chrome     - 23 and above
  • FireFox                  - 17 and above
  • Safari                    - 5 and above

Note : We request users to upgrade their browsers to the latest version for a better and smooth user experience.

5. What languages is Zoho BugTracker available in?

Zoho BugTracker supports 16 different languages like Chinese, Czech, Danish, Dutch, English(US), French, German, Italian, Japanese, Polish, Portuguese, Portuguese (Brazil), Russian, Spanish, Swedish and Turkish.

Note:

  • If you wish to see pages in your favorite language then send a request to support[at]zohoprojects[dot]com

6. How can I change the Portal URL?

The Portal administrator is the only person who can change the portal url.

To change the Portal URL :

  • Go to Settings tab and this opens up General Settings (by default)
  • Click Company Profile link from the menu
  • Click Portal URL Change option link
  • Type in the URL you like to have for your portal
  • Click Change the Portal URL button

This updates the new portal url.

Note:

  • No special characters allowed in portal URL

Portal Owner

7. Is it possible to have multiple administrators for a project?

Yes. There can be multiple administrators for a project.

1. To add a new user as Admin

  • Go to All Users tab
  • In Company Users section, click Add User option
  • Type-in the user's email id and select the user role as Admin
  • Click Add User button

2. To update an existing user's role as Admin

  • Go to All Users tab
  • In Company Users section, mouse over the user's email id
  • Click Edit option and select Admin role
  • Click Update User Profile button

8. Do the archived projects count against my number of projects for billing purposes?

Only the Active projects in a portal are taken into account for the total allowed projects and not the archived projects.

9. How to change my e-mail address in Zoho BugTracker?

To change the email address :

  • Login into http://accounts.zoho.com
  • Click Email Address option
  • Click Edit button and update your email id

Email Address

10. Can I change the portal owner in Zoho BugTracker?

Yes. You need to be an portal administrator to change the portal owner.

To change the portal owner :

  • Go to Settings Tab
  • Click Company Profile Tab
  • Click Portal Owner Change link
  • Select the New Portal Owner
  • Click Change Portal Owner button

This updates the new portal owner.

Portal Owner

11. I was invited to join a portal but could not find the invite mail?

The invite mail is a system generated mail sent from Zoho BugTracker along with username and password. Sometimes this mail would have landed in your SPAM folder . Hence we request you to check your SPAM folder for the invite mail

If you are not able to trace the mail kindly mail to support[at]zohoprojects[dot]com for further assistance

Here's how the invite mail sent from Zoho BugTracker would look like :

Invite Mail

12. I got an invite mail but project portal denies access for me?

The portal owner who invited you to their portal would have forgot to add you as part of their project hence access is denied for you. To get an access, you need to request your portal owner to add you as a member in their project.

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