Regardless of the size and kind of a business one does, sales matters. To make the sales happen, one needs to have all crucial information about the opportunities in the market and make quick decisions. And that is exactly what Juan Pablo Orozco, CEO of GDLsystems, has in his mind. He says “If you don’t have the real time information, you are blind and you can’t take decisions. If you can’t take quick decisions you will be out of the business”
Juan wanted the best CRM software which would help improve sales. And here is how Zoho CRM facilitated GDL systems with finding more business opportunities in the market.
About GDLsystems.com:
GDL Systems is a Mexican company based in Guadalajara, Jalisco. Juan has 12 years experience in the field of IT and his expertise led him into starting his own organization in 2008. There are now 12 employees working for GDLsystems. GDL Systems specializes in information technology, with a mission to provide small and medium businesses access to useful Web applications and systems. Their main line of business are e-Commerce development, Web Page development, Web Application development and Online Marketing.
Challenge:
GDLsystems was looking for a service that could help them improve their sales process. They wanted to analyze the market and find out more profitable opportunities. When asked Juan about the challenges they faced in the business he said “People with several roles can forget important tasks and in turn there are chances of missing some opportunities.” He also added “Being a small business often means more business areas than people and that means each individual must play several roles. In such a dynamic industry, cash flow can change for better or for worse on every month and we must be able to predict sales. Also small business has a tight budget but the needs are always big that is we have to grow and in the same time need to contain cost”
Solution :
“I was looking for a CRM in Google Apps Market place and found Zoho CRM. Meantime we also evaluated SalesForce, SugarCRM, InfusionSoft among others. After evaluation and recommendations from friends I decided on Zoho CRM.” “No upfront cost, you pay as you go. So every business can afford to run Zoho CRM.” commented Juan on the pricing.
There are currently 4 members in their organization who use Zoho CRM. For more than a year now, they have been employing it for different purposes such as Lead registration, Lead conversion to Contact/Account, Opportunity registration/tracking and follow up, Opportunity report, Email automation, Task management and a lot more. Juan said ” The best part is, we can customize Zoho CRM just the way we want it.”
Result:
“I can’t imagine our Sales Department working without Zoho CRM.” said David Orozco, Sales Manager, GDLsystems and Juan added “Zoho changed our sales process and we have a solid process now”
He also said “Zoho CRM allows us to have a real time information to predict sales and income for the month. It helps us focus on the most profitable opportunities and made our sales team more productive. We can now create reports and export valuable information for further analysis. Zoho CRM also increased our ability to respond to customers more quickly than ever before.”
Thus after a long search Juan has found what is best for his business. Its time for you to find the right solution for your business.
Go ahead and try Zoho CRM for Google Apps now!
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