In our introductory blog, we shared a glimpse of how AI is taking shape across Zoho Workplace. Now, let’s start with one of the most immediate ways it can make a difference: Generative AI. It’s transforming the way you write, communicate, and collaborate.
Generative AI in Zoho Workplace
Whether you're writing emails, drafting documents, summarizing long threads, or refining content, the generative AI in Zoho Workplace helps you do it faster, better, and with less effort.
What can you do?
- Write with ease: Need to send a professional email or draft a quick announcement? Just describe what you want—Zoho’s AI will generate it for you.
- Summarize instantly: Turn long email chains or documents into short, clear summaries in seconds.
- Edit smarter: Improve tone, grammar, and clarity with AI-powered suggestions tailored to your style.
- Create content on demand: From meeting notes to blog outlines, generate structured content with just a few prompts.
What's coming up: BYOK LLM support
You’ve already seen how our AI, powered by a Large Language Model (LLM), can make your inbox smarter. But we know that every business has a unique voice and style, and your AI should be able to match it.
That's why we're excited to announce BYOK (Bring Your Own Key) LLM support in Zoho Mail. You can plug in third-party models—like ChatGPT, Gemini, Claude, or Cohere—and assign them to specific tasks based on what they do best.
How it works and what it means for you
This new feature gives you ultimate flexibility and control. Instead of being limited to a single AI, you can now use the model that's best for a specific task. For example, your administrator can set up a custom workflow to:
- Draft content: Use ChatGPT to generate professional email content from scratch, leveraging its strong creative capabilities.
- Summarize threads: Switch to Gemini to summarize a long email chain quickly and accurately, so you can get the key points at a glance.
- Edit for tone: Use Claude to refine your drafts, ensuring that the tone and style are exactly what you want before you hit send.
Use cases you'll love
- Marketing teams: Ensure that every email sent by your team—from announcements to newsletters—has a consistent, on-brand voice, no matter who writes it.
- Customer support: Train the AI on your specific knowledge base and past interactions to generate quick, accurate, and consistent responses to customer inquiries.
- Legal and HR departments: Use a specialized model to summarize legal documents or policies, ensuring that the output is always precise and compliant with internal standards.
With BYOK LLM support, your AI tools are no longer a one-size-fits-all solution. They’re now an extension of your business, working exactly the way you want them to.
This is just the beginning
In our next update, we'll dive into the world of Ask Zia, and how it lets you interact with your entire workspace using natural language. Get ready to see how a simple command can trigger a chain of actions across your Workplace applications.
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