Zoho Voice is now live in the AU data centre
Your customer conversations, finally hosted closer to home
Zoho Voice is now live in the AU data centre, giving businesses across Australia and New Zealand local access to Zoho's in-house cloud telephony platform, with data stored locally, lower latency on every call, and alignment with regional compliance expectations.
It's the same Zoho Voice teams elsewhere already rely on for multi-channel communication, intelligent queue routing, hybrid workforce support, inbound and outbound calling, flexible ringing strategies, and AI-powered scale, now housed in A/NZ.
What the AU data centre means for your business
Until now, A/NZ teams using Zoho Voice were hosted offshore, which came with trade-offs in performance, compliance posture, and quiet customer questions about where their conversations actually lived. The AU data centre changes that:
Data sovereignty: Your customer data resides locally, aligning with Australian privacy expectations and the principles A/NZ businesses are increasingly held to.
Lower latency, cleaner calls: Closer infrastructure means crisper voice quality, fewer dropouts, and noticeably faster app responsiveness across the region.
Operational consistency: Local hosting delivers the reliability and uptime your sales, support, and service teams can build a working day around.
Not just a phone system—a full contact centre platform
Zoho Voice is a complete contact centre platform that handles inbound and outbound calls, two-way messaging, queue management, workflow automation, and reports rich with actionable insight. Here's a quick tour of what's under the bonnet:
Multi-channel communication: You get voice, two-way SMS, and instant messaging via WhatsApp and Telegram, all in one app. Assign multiple agents to a single chat window, send rich media, and automate replies with canned messages.
Call intelligence with AI: Zoho Voice AI transcribes recorded calls, generates summaries, and analyses intent, sentiment, CSAT (customer satisfaction) scores, and agent performance.
Multi-agent power dialer: Run a single outbound campaign with up to 40 agents at once. Refined wait times between calls mean your team spends less time dialing and more time actually selling.
Live call supervision: Listen in, whisper to agents, or intervene in live calls when a deal or escalation needs a senior hand. Coach in real time, without the caller ever knowing.
Workflow automation: Deluge integration connects Zoho Voice with Slack, HubSpot, Mailchimp, Google Workspace, and the wider Zoho suite, so call events trigger the workflows your team already relies on.
Native CRM and helpdesk integration: Zoho Voice plugs straight into Zoho CRM, Desk, Bigin, and Recruit. Click to call from any record, see caller context the moment the phone rings, and log notes against the right contact automatically.
IVR, queues, and smart routing: Configure IVR menus with text-to-speech in 16 languages, organize agents into queues, choose between simultaneous or sequential ringing, and get every caller to the right person the first time.
Audio customization: Upload your own audio for IVR menus, hold music, voicemail greetings, and voicemail drops to keep your brand voice consistent end to end.
Built for hybrid teams: Voice comes as a web app and native iOS and Android apps, plus the ZDialer browser extension for Chrome, Edge, and Firefox. Your agents can take calls from the office, their home study, or the airport lounge.
Voicemail, smarter: Transcribe voicemails to text the moment they land, and use voicemail drop to leave pre-recorded messages for prospects without re-recording for every lead.
Compliance you can stand behind: Zoho Voice is GDPR and HIPAA compliant, and the AU data centre adds local data residency to that list.
Ready to bring your business calling home?
If you've been waiting for a contact centre platform that takes A/NZ seriously, with local data, local performance, and the reliability your customer-facing teams deserve, then Zoho Voice in the AU data centre is your green light.
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