Zoho Sign Named as a Champion in the 2021 Software Reviews Electronic Signature Emotional Footprint

Emotional footprint blog image

We‘re excited to share that Zoho Sign has been recognized as a 2021 Software Reviews Electronic Signature Emotional Footprint Champion Award Winner. We are honored to win the award, as it was based entirely on customer reviews.

Emotional footprint blog image

In its announcement, SoftwareReviews explains that “SoftwareReviews’ Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.”

The following categories are used as an index for measuring net emotional footprint:

  1. Service Experience – Good service matters. The last thing you need is to be disrespected by your software vendor or to get bogged down by their ineptitude or neglect.

  2. Product Impact – Software needs to reliably enable your performance and productivity.

  3. Strategy and Innovation – Your vendor’s attitude toward innovation is important; if they aren’t at least keeping pace with market directions and trends, they certainly won’t be enabling you to get ahead.

  4. Conflict Resolution – Disagreements are inevitable, but knowing your vendor will handle them reasonably, fairly, and amiably can give you peace of mind.

  5. Negotiation and Contract – Negotiation doesn’t have to be adversarial. Both parties are always looking to get the best deal, but finding a vendor who will work with you rather than against makes it more likely you’ll both be happy with the results.

 Here are some customer comments that helped us win this award:

  • Everything you need in a digital platformRobert N., Sales and Marketing Manager.

  • Great for Audit trialAndrew F.,IT Manager

  • Great solution with multiple deploymentCamilla J.,Consultant.

  • Great alone. Unmatched with integrated modulesVince B., Operations Manager.

To learn more about this award and recognition or to read more reviews, please visit the SoftwareReviews website.

We sincerely thank all the customers who took the time to share their reviews. Your feedback and suggestions are what keep us working to improve the features and user experience of our product. We’ll continue giving our all to help businesses sign documents online from anywhere and at any time. If you have any questions or feedback about Zoho Sign, feel free to write to us at support@zohosign.com or share your thoughts in the comments section below.

 

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