Zoho Emergency Maintenance

We faced some issues in our core network switches today, related to a firmware upgrade. Our engineers are working through it, and as a matter of pre-caution, we have taken some of the Zoho services offline. We estimate it will take approximately 2 hours for them to come back online. We want to emphasize that the data is safe, and this is purely a network layer issue.

The firmware upgrade was supposed to be a routine no-downtime event, but unfortunately it didn’t go well. We apologize for the inconvenience.

Update: All services are now back online. What happened was a switch firmware upgrade created network trouble, which caused master/slave data replication to lag. To protect data integrity, we took the services offline, ran checks to ensure data integrity. So though the network itself became operational quickly, we had to run checks which took time. We again apologize for the inconvenience. We are instituting better procedures to avoid this kind of downtime in future.

4 Replies to “Zoho Emergency Maintenance”

  1. Thanks Siva for your answer. Everything works fine now, and the improvements are great. Keep up the good work ! Regards Jerome

  2. Thanks Siva for your answer. Everything works fine now, and the improvements are great. Keep up the good work ! Regards Jerome

  3. Hi JeromeWe did an upgrade of Zoho Invoice service today. This was a planned service upgrade and has nothing to do with the emergency maintenance stated above.To accommodate currency symbol and allow its configuration by our users, we had to make some changes in the data base schema and this also involved migration of data. Originally we had expected about two hours for this migration to complete, but an unexpected issue in the migration code caused some delay in the upgrade process. We are sorry for the inconvenience caused.Regards
    Siva

  4. Hi JeromeWe did an upgrade of Zoho Invoice service today. This was a planned service upgrade and has nothing to do with the emergency maintenance stated above.To accommodate currency symbol and allow its configuration by our users, we had to make some changes in the data base schema and this also involved migration of data. Originally we had expected about two hours for this migration to complete, but an unexpected issue in the migration code caused some delay in the upgrade process. We are sorry for the inconvenience caused.Regards
    Siva

  5. Hi,Can you give some feedback about actual (September 2nd) emergency maintenance on zoho invoice ?ThanksJerome

  6. Hi,Can you give some feedback about actual (September 2nd) emergency maintenance on zoho invoice ?ThanksJerome

  7. Thank you for the clarity of communication. Most appreciated! It is nice to see integrity, even in the face of problems.

  8. Thank you for the clarity of communication. Most appreciated! It is nice to see integrity, even in the face of problems.

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