It’s been almost a year since we officially
launched Zoho Discussions
and so far, the number of businesses that deploy Zoho Discussions has steadily increased. With the increasing popularity, come a large volume of feature requests from our users. Out of which, one of the most highly requested features is the ability to use Zoho Discussions in multiple languages as it greatly helps our customers to reach and engage a large of number of people worldwide who speak different
languages - especially non-English speakers.
In order to better serve our customers all over the world, Zoho Discussions now supports 10 different languages: Chinese, Dutch, English, French, German, Japanese, Norwegian, Portuguese, Spanish and Turkish. And Zoho Discussions offers
you two ways of implementing language support for your user community:
1. Communicate in the language of your business
This is the most traditional way of setting up a user community / forum. You can set your Zoho Discussions portal to render itself exclusively in one of the supported languages. To enable this feature:
- Go to the "
Preferences" tab under portal settings. [Settings > Portal > Preferences]
- Choose the language of your business from one of the supported languages.
Voila! Your online community is now locked to one language. All your users will participate in screens that talk in that one language.
[Sample screen with menu options, instructions in Chinese]
This language lock down feature, adds more power to the visual customization features available in Zoho Discussions thus improving the brand experience.
2. Communicate with your global audience
Of course, by choosing not to lock down the language, you can create a communication platform for your global audience - where the entire instructions, navigation options appear in the language preferred by the end user.
For instance, if your business spans employees speaking different languages - say, from China and Japan, you can set up 2 different forums in your discussions portal - one for each region Chinese and Japanese. Or, you can let them all participate in one forum too. To do this, you need to select your portal language to "Default". With this selection, your end-users can see the portal in the default language of their browser i.e., users from China will see the portal in Chinese while the other users from Japan will see it in Japanese.
Hope this multi-language support option give you yet another reason to try out Zoho Discussions! If your preferred language isn't listed, please
subscribe to Zoho Discussions and drop us a note at firstname.lastname@example.org or in our
forums and we will be happy to accommodate your request.