Customer satisfaction is more important than ever in our constantly growing digital world. How satisfied your customers are with your products or services is a major aspect of the customer experience.
According to a global customer service report by Microsoft, 96% of consumers feel customer service is an important factor in their loyalty to a brand.
Behind any organization’s highly satisfied customers stands an efficient customer support team. Most organizations have a dedicated support team in place, but it’s important to ensure they are provided with the right tools to work better at a faster pace.
To give you deeper insights into the importance of customer support for your organization, let’s look at the role support teams play and how Zoho Cliq can help your customer support teams in their day-to-day work.
Click the image below to read a white paper on how customer support teams can use Cliq and deliver better CX.