What's new in Bigin: A quick roundup of everything you need to know about our recent updates

What's new? A lot. Over the last few months, we've been working on multiple new features, improvements, and enhancements. As you may recall, we kick-started the year with Bigin's integration with Constant Contact to maximize the outreach of your email campaigns.

With new features launching back-to-back, we think you'll find this compilation of our latest features useful in getting up to speed. This time, our new features and improvements are focused on increasing your team's overall efficiency by getting things done quickly with minimal effort.

Are you ready to take a tour?

1. Bring activities closer to your pipelines

The pipeline view is for you to assess the status of your deals and identify any bottlenecks in your sales cycle. What if you could also manage your tasks and activities while you are viewing the pipeline? With our new feature enhancement, you can.

Here's a list of actions that you can perform while viewing your pipeline:

  • Instantly identify open and overdue tasks associated with a deal.

  • Create a new task or event, or log a call.

  • Alter/edit an existing activity.

  • Mark an activity complete or delete it from the pipeline.

  • Send an email to a contact from the pipeline.

These actions improve your team's task management. Better task management means better deal management, which ultimately results in better customer relationships.

2. Email-In: Straight from the inbox to your CRM

Businesses usually receive service and support requests from customers via email. Usually, respective customer-facing teams manually add the details from the emails to their CRM account, and assign members to take up the requests. With our new Email-In feature, the data from your inbox is automatically added as new records to your pipeline.

All you have to do is create email aliases for the different pipelines in your Bigin account. As and when you receive an email, the data is added as a new record to the relevant pipeline. You can also reply to the email and continue your communication with them from the conversations tab inside the newly created module. This way, not only do you save a lot of time and effort, but you also rule out missing out on any requests/queries from your customers.

3. Manage your team's access to records

In your Bigin account, the person assigned as the record owner possesses the right to edit, update, and delete the record as necessary. However, this kind of exclusivity can become really inconvenient for day-to-day operations; it's impractical to depend completely on one person for every single action necessary with respect to a single record. To run your business hassle-free, it's essential that members of your team have access to records as well.

This is now possible with our new user field feature. You just have to add a user type custom field to your deals and enable record access to your team members. This way, they can access, modify, or even delete records as required in the course of business.

4. Quick Create popup

Sometimes, you may enter a new deal with a new prospect who isn't among your CRM contacts yet. In such cases, you can now create a contact simultaneously while you're creating the deal. Fill out the required information for the contact within the very same page, and that's it—there are no additional steps involved. Previously, users could create contacts, companies, and products, but they had to revisit the record separately to fill in the relevant details. With this new feature, the process is much quicker and more comprehensive. You can also customize the fields that appear on the Quick Create popup. This option is available across modules.