Zoho Assist Remote desktop manager: Key features and benefits
Ensure smooth operations with Zoho Assist, your one-stop remote desktop management software. Designed for IT teams, support staff, and businesses of all sizes, Zoho Assist offers efficient, secure, and reliable management of remote desktops and networks.
What is remote desktop management?
Remote desktop management software is a tool that enables users to access and control a device from a remote location. It facilitates troubleshooting, updates, and system management as if you were physically present at the machine. This technology is commonly used for IT support, remote work, and server maintenance, allowing users to address technical difficulties and handle other tasks from anywhere.
Why choose Zoho Assist as a remote desktop manager for your business?
Choosing appropriate remote desktop management technology is critical for ensuring secure and effective operations. Zoho Assist offers a convenient, all-in-one solution. Here’s why it could be the perfect fit for your organization.
User-friendly interface
Cross-platform support
Proactive maintenance
Global reach
Secure connections
Cost-effective management
How Zoho Assist’s features enhance remote desktop management
Zoho Assist offers a robust set of features that make it a leading choice for remote desktop management:
File transfer
Easily transfer files of up to 100GB between remote and local devices during a session.
Remote printing
Print documents from a remote computer to a local printer with ease to save time and streamline processes.
Voice and video chat
Communicate directly with end users within the remote session to troubleshoot issues in real time.
Custom reports
Generate detailed reports on remote sessions, helping you monitor performance and improve service delivery.
Customizable branding
Customize the interface with your company’s branding to provide a professional experience for your clients.
Remote reboot and reconnect
Automatically reboot remote devices and reconnect to the session without losing control.
Benefits of remote desktop management
Instantly diagnose and fix IT problems remotely, keeping business operations smooth and uninterrupted.
Automate system updates, troubleshooting, and monitoring without requiring on-site intervention.
Secure remote access with encryption, session logging, and compliance-ready audit trails.
Empower employees and IT teams to work from anywhere while ensuring secure and reliable access to company systems.
Remote desktop manager for all industries and solutions
Whether you're a small business or a large enterprise, Zoho Assist offers customizable options to adapt as your organization's needs evolve:
IT help desk support
Resolve IT issues remotely to reduce the need for on-site visits and improve response times.
Managed service providers
Provide comprehensive remote support to your clients, manage multiple endpoints, and enhance service delivery.
Education and training
Use Zoho Assist to conduct remote training sessions, provide real-time assistance, and manage classroom technology from anywhere.
Healthcare IT management
Securely manage patient records and medical devices while assuring compliance with healthcare regulations.
Ratings and Reviews
Best ratings across software review sites
4.6 / 5 
9 / 10 
4.6 / 5 "I manage over 200 devices in 14 offices and I found that it has everything a portable office could use. I am very to happy to have found them and would highly recommend them to anyone."
Anthony LombardoyourmatrixHow to manage a remote device
For remote support
- Visit https://assist.zoho.com and log in with your Zoho Assist credentials.
- On the Zoho Assist home page, click Start Now to generate a unique session ID.
- Share the session ID with your customer via SMS or email, or guide them to join.zoho.com.
- Instruct your customer to follow the on-screen steps to join the session.
- Once the customer grants the necessary permissions, you can remotely access and manage their device.
For unattended access
- Log in to https://assist.zoho.com using your credentials.
- Navigate to the Unattended Access tab present on the top pane of the window.
- Once set up, the devices will be listed in Unattended Access.
- Click Connect beside the device that you want to access.
Frequently Asked Questions
Zoho Assist is a cloud-based remote desktop management platform that enables IT professionals to access and control distant PCs from anywhere, allowing them to diagnose, support, and manage devices without having to be present on-site.
RDC Manager (Remote Desktop Connection Manager) was a Microsoft tool for managing multiple remote desktops. It helped IT teams organize connections, store credentials, and run multiple sessions. Since it was discontinued, tools like Zoho Assist offer better security and features.
You can manage remote desktop users with software like Zoho Assist. It allows administrators to set permissions, monitor sessions, track user activity, and enable or disable access. Security features like multi-factor authentication help protect remote connections.
Remote management lets IT teams control and troubleshoot computers from anywhere. It allows remote access for maintenance, updates, and issue resolution while keeping connections secure. This improves IT efficiency and supports remote work.
Yes, Zoho Assist offers unattended access, so you can manage systems even when the user is not present. This feature is ideal for routine maintenance and after-hours help.
Yes, Zoho Assist lets you securely transfer files up to 100 GB during remote sessions.
Yes, Zoho Assist lets you personalize the interface with your company's logo and branding, giving your clients a more professional experience.
Yes, Zoho Assist can record sessions to ensure that all actions are documented for auditing, training, and compliance purposes.
Yes, Zoho Assist employs strong encryption techniques such as 256-bit AES and SSL encryption, as well as multi-factor authentication, to ensure the security of your remote connections.
Yes, Zoho Assist offers a free trial, allowing you to explore its features before committing to a subscription. Sign up on the Zoho Assist website to get started. Learn more about Zoho Assist's affordable pricing plans.