Service Queue
Users who need assistance can request a remote support session through Assist's self-service portal by providing details such as description of the issue, name, company, and email address.
Here's your 4-step guide to setting up remote desktop connection on Windows 11
- Step 1: Navigate to assist.zoho.com and log in to your Zoho Assist account.
- Step 2: Start a remote support session by clicking Start Now on the home page.
- Step 3: Share the session information with your customer, so they can join the session.
- Step 4: Get access to the remote system once the customer joins the session.
Features of the Windows 11 remote access tool
Multi-Monitor Navigation
Access multiple remote monitors using the multi-monitor navigation feature. Experience different views, such as grid, vertical, and horizontal.
Session Recording
All your remote support sessions can be recorded with Assist's Session Recording feature. Store or retrieve them from the cloud anytime you need.
File Transfer
During an active remote access session, both technicians and customers can transfer files of all formats up to 2GB.
Customization and rebranding
Customize the branding of Assist by adding your logo and favicon, along with a customized URL.
Voice and video chat
Use audio, video, and text communication to interact with the customer during an active session.
Session Scheduling
Help technicians schedule sessions based on a convenient date and time provided by the customer.
Diagnostic tools
Easily access diagnostic tools in the technician tool bar during a session to help manage and diagnose a remote system.
Multiple integration
Choose from a wide range or service desk and help desk integrations to enhance the Zoho Assist experience for your customers.
Two-factor authentication
Protect you account with a time-based OTP sent directly via SMS or email. This provides an additional layer of security for your account.
Frequently Asked Questions
01.Is Zoho Assist free for Windows 11?
Yes, Zoho Assist is a remote desktop connection tool that is free for personal use and helps you establish quick connections with remote devices.
02. How do I connect to a Windows 11 system using Zoho Assist?
You can initiate a remote support or unattended access session by navigating to the Zoho Assist home page and clicking the Start Now button. Once you share the session details with your customer and they join the session, you will be able to access and control their remote system.
03. Is Zoho Assist Windows 11 remote desktop software secure?
Zoho Assist is a completely secure Windows 11 remote assistance tool that employs industry-standard protocols, such as two-factor authentication and 256-bit AES encryption. Click here to learn more about Assist's security features
04. Why is Zoho Assist the best Windows 11 remote desktop software?
Zoho Assist provides a user-friendly interface and wide range of features, such as Muti-Monitor Navigation, Service Queue, Session Recording, File Transfer, and more.