Streamline your Helpdesk Analytics

Visually analyze your helpdesk data in ManageEngine SupportCenter Plus. Create insightful reports and dashboards. Track your Critical Success Factors (CSFs), Key Performance Indicators (KPIs) and SLAs.

Business Intelligence Tool

Analyze and track your key helpdesk metrics. Be empowered.

1 Million Users. 10 Million Reports and Dashboards. 1 Reporting Service

Zoho Analytics advanced analytics connector for ManageEngine SupportCenter Plus helps you track the key performance indicators (KPIs) of your helpdesk operations. The connector pre-packages 65+ hand-picked reports on SLA, support rep performance, requests closing rate, support load in different regions, customer feedback, feature commitments, and other key helpdesk metrics.

 

Seamless integration

Your SupportCenter Plus data gets seamlessly synced to Zoho Analytics. Access a fully featured BI tool from within your SupportCenter Plus account.

 

Highly secure

Governed by strong Zoho Security Practices, including support for a secure encrypted connection.

 

Ready made reports

The SupportCenter Plus Advanced Analytics Connector provides you with 65+ ready made reports & dashboards, that you'll love and find great value in instantly.

 

Visual analysis and dashboarding

Visually analyze and build insightful helpdesk reports and dashboards with easy-to-use drag-and-drop interface.

 

Variety of reporting components

Use a wide variety of charts, pivot tables, KPI widgets & tabular view components to build insightful reports and dashboards.

 

Collaborative analysis

Develop reports together with your colleagues and collaboratively analyze them for informed decision making.

 

Email, export & print reports

Reports & dashboards can be scheduled for emailing or can be exported into a variety of file formats for offline access.

 

Embed reports anywhere

Embed your reports and dashboards across websites, blogs, applications or intranets for wider consumption.

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