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A user is anyone who needs to have an account in Zoho Analytics in order to create or share analytics/dashboards. And this is a mandatory license component.

Add ons

A viewer is anyone who wishes to only view dashboards and reports created by other users. Viewers can comment on shared reports, drill-down to view specifics, and view underlying data in reports and dashboards.

This licensing component enables you to periodically email reports and dashboards to users who don't have a login account in the application.

A concurrent guest is anyone who only wishes to view published reports and dashboards across your organization without having to logon to Zoho Analytics.

 
 

Have any questions?
Contact us at onprem-support@zohoanalytics.com

FAQ

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1. How do I calculate licenses for this software? +-

The licensing model in Zoho Analytics (on premise) is based on the following components

  • a. Users- Those who need to create reports and dashboards. The base pack starts at 5 users.
  • b. Viewers- Those who wish to only view dashboards and reports created by other users. Viewers can comment on shared reports, drill-down to view specifics, and view underlying data in reports and dashboards. The viewers licensing component starts at |||zper-view||| per viewer per month (min. 10 viewers). This is an optional component.
  • c. Concurrent guests- Those who wish to only view published dashboards and reports (without having to login to the application). They require a concurrent guest license, which starts at 25 guests pack. This is an optional component.
  • d. E-mail schedules- This licensing component enables you to periodically email reports and dashboards to users who don't have a login account in the application. Each email schedule can include multiple email addresses. Email schedules licenses are available in packs of 25.

The final price is calculated based on the total number of Users, Viewers, Concurrent Guests, and E-mail schedules required. Click here to get a personalized quote.

2. What are the benefits of the Professional edition over the Personal edition (free version)? +-

The professional edition offers full collaboration capabilities and no limitations on the volume of data. Click here for a detailed comparison. 

3. Where can I download the personal (free) edition? +-

The professional edition is given as the default option at the time of installation. At the end of your 30-day trial period, you can downgrade to the personal (free) edition or continue using the Professional edition using a valid license. Please note that the personal edition doesn't allow collaboration and has limitations on data volume.

4. Do I get technical support during the trial period? +-

Technical support (phone/email/chat) is offered free of cost during the trial period. Post-sale technical support is included with your subscription, and is available for the duration of your subscription contract.

E-mail us at onprem-support@zohoanalytics.com or

Call us at +1 408 454 4202

5. How about support and is it charged separately?+-

We offer technical support services to all our paid customers who are under a valid annual maintenance and support plan. However, the support services offered varies based on the subscription plans. Please refer to support plans page for more details. You can avail technical support through any of the following means:

E-mail us at : onprem-support@zohoanalytics.com or

Call us at : +1 408 454 4202 India: +91-44-46447058

6. Do you offer professional services for additional/custom functionality? +-

Special customization that is required to incorporate your business processes can be taken up after feasibility analysis. Please email onprem-support@zohoanalytics.com with your customization needs.