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A user is anyone who needs to have an account in Zoho Analytics in order to create or share analytics/dashboards. And this is a mandatory license component.

Add ons

A viewer is anyone who wishes to only view dashboards and reports created by other users. Viewers can comment on shared reports, drill-down to view specifics, and view underlying data in reports and dashboards.

This licensing component enables you to periodically email reports and dashboards to users who don't have a login account in the application.

A concurrent guest is anyone who only wishes to view published reports and dashboards across your organization without having to logon to Zoho Analytics.


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1. Who is a user?

Anyone you privately share your reporting database, data tables, analytics, and dashboards for collaboration with is considered a user in the Zoho Analytics pricing model. A user is identified by the unique email address their Zoho Analytics account was created or registered with.

  • Suppose you subscribe to a Zoho Analytics plan for 5 users. You can privately share your data and analytics and collaborate with up to 4 other people on it. Now your Zoho Analytics account is considered to have 5 users.

2. What are the benefits of the professional edition over the personal edition (free version)?

The professional edition offers full collaboration capabilities and no limitations on the volume of data. Click here for a detailed comparison. 

3. Where can I download the personal (free) edition?

The professional edition is given as the default option at the time of installation. At the end of your 30-day trial period, you can downgrade to the personal (free) edition or continue using the Professional edition. Please note that the personal edition has limited capabilities and data volume.

4. How do I calculate licenses for this software?

The licensing model in Zoho Analytics (on premise) is based on two components

  1. Users- Those who need to create reports and dashboards. The base pack starts at 5 users.
  2. Concurrent viewers- Those who only wish to view created dashboards and reports. They require a concurrent viewer license, which starts at 25 viewers pack. This is an optional component.
  • The final price is calculated based on the total number of users and concurrent viewers.

5. What about support? And is it charged separately?

We offer technical support to all our customers.You can contact them via:

  1. E-mail us at
  2. Call us at +1 408 454 4202