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Support plans

Here's a comparative table of our support tiers and the included services. You can choose the best option for your business.








20% of License Fee Register Here
Knowledge base ?
Collection of detailed articles and help pages on setting up, customization, and usage of Zoho Analytics features.
Community forumsYesYesYes
Email supportYesYesYes
Customer portal ?
View all your tickets, raise new support requests, and get the answers you need from the product experts.
Live chat ?
Ping us with your questions through chat for a speedy response.
24 hours x 5 days24 hours x 5 days
Toll-free support ?
Call our toll-free phone numbers or request a support call.
24 hours x 5 days24 hours x 5 days
Remote assistance ?
Get assistance for your analytical needs and troubleshooting through screen sharing sessions.
Escalation contact number ?
A direct contact number to reach in case of escalations.
Performance fine-tuning and upgrade assistance ?
Regular application performance fine-tuning and assistance in upgrading to latest versions of Zoho Analytics On-Premise.
Health Checkup/Features update call ?
Quarterly call to update you about the latest product features and enhancements.
Once a quarter
First response time48 Hours24 Hours8 Hours
EligibilityPersonal editionAll paid editionsAll paid editions
 -Basic-Classic-PremiumRegister Here

Online Training

Connect with experts, learn, and master Zoho Analytics, from the comfort of your homes. Email us at

Professional Services

Engage our experts to develop custom reports and analytics solutions.
Email us at


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1. How do I reach out to customer support?+-

You can drop us an email at or put up a forum post to get help from the support community. Alternatively, you can call our common support phone numbers:

  • USA: +1 408 454 4202
  • India: +91-44-46447058
2. Where can I access the knowledge base? +-

You can read through our help documentation or articles in the knowledge base for any clarification. Additionally, you can also watch our product tutorials from the video demos page

3. Where can I view my support tickets? +-

You can view them under the My Area tab of Zoho's support homepage.

4. I use the trial edition. Can I get product support? +-

Yes, you will get all the benefits of the classic plan. You can also call us anytime between 9 am to 5 pm in your timezone on all business days, and we'll be glad to help you out.

5. I use the paid edition. Can I call, or request a support call whenever I require product assistance? +-

Yes, you can call us any time between 9 am to 5 pm in your timezone on all business days, and we'll be glad to help you out. However, if you're looking for around-the-clock service, we recommend getting Premium support.

6. I use the free edition. Can I get product support? +-

Of course! Basic support is available to all free edition users. You can email us with your questions or put up a forum post to get help from the support community. You can also read through support articles in the help documentation, and learn to use different features by watching the "How-to" videos in our collection.

7. I use the free edition. Can I request a support call? +-

No, support via call is only available to customers with a paid subscription of Zoho Analytics. You can still drop us an email or raise a request in the self-service portal, and our support staff will respond promptly with a solution to your problem.

8. How can I purchase Premium Support? +-

You can purchase Premium Support as an add-on by emailing us at

9. What is remote assistance? +-

If you're having trouble using Zoho Analytics On Premise, or if you need help, remote assistance allows you to share your screen temporarily (through online meetings) with our trusted support representatives so that they can work with you remotely to help you out.

10. Do you offer professional services for developing analytical solutions?+-

Yes, we do. We also have a strong Partner network who offer these services. Please mail us at with your requirements, and we will get back to you.

11. Do you offer training?+-

Yes, we do offer virtual classroom training sessions. Please mail us at to know more on the training program and its agenda.