Extract deep insights from your LiveAgent data

Use the seamless integration of Zoho Analytics with LiveAgent to identify bottlenecks within the support process. Solve recurring problems, and optimize resource allocation within the help desk team. Gather comprehensive view of key support metrics for monitoring performance.

Analyze key support metrics. Be empowered.

The LiveAgent Advanced Analytics connector enables you to easily analyze the data in LiveAgent, empower yourself with key support performance metrics to optimize your help desk operations.

Agent Performance
View your customer support from an agent perspective. Measure all key support metrics for each agent and monitor their relative performance. Track trends over any given time-period for a broader understanding of agent activities.
Customer Analytics
Look at finer details into your customer profile at any given time. Track requisite customer service metrics to ensure their requirements are met in time. Use detailed insights to do necessary interventions for increased customer satisfaction.
Department Performance
Measure the performance of different departments using key indicators. Understand support tickets distribution across channels. Monitor patterns and trends in ticket handling to proactively identify and resolve gaps if any.

Help desk analytics software for real-time decision making

2 Million Users. 50 Million Visualizations. 1 Analytics Platform.

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Pre-built visualizations
Begin with 30+ prebuilt reports over LiveAgent data. Build custom reports using a variety of visualization options for targeted, specific requirements.
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SLA analysis
Quickly spot trends in deadline compliance across regions, products, agent groups and stay on top of your game.
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Smart AI assistant
Type out your questions, and see Zia, our AI-powered assistant, come up with suitable answers in the form of reports and KPI widgets.
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Collaborative analytics
Develop reports together with your support team and share the data and reports securely with fine-grained access controls.
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Data storytelling
Present your help desk insights as compelling data stories, either as slideshare presentations or custom analytics portals.
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Unified Business Insights
Unify data from other business functions with help desk data. Seamlessly analyze and unearth end-to-end insights for high-level decision making.

Explore more features

Other Related Connectors

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"What I like the most is that I was able to create a dashboards or reports for our help desk in a matter of minutes which, when you consider the amount of time and cost that normally goes into creating a dashboard through other means, more than offsets the monthly cost of Zoho Analytics."