Plans & Pricing Regardless of Your Size or Needs, Start Delivering Unmatched Support.
An Enterprise-Class Helpdesk
All Features of Professional
Cross Department Reports
Custom Request Templates
Role Based Access Control
Zoho BugTracker Integration
Cloud Telephony w/ IVR
Live Chat Support
Our Most Popular Plan
Social Media Ready
Service Level Agreements
Customer Happiness Ratings
Zoho CRM Integration
Unlimited Agents Plan
E-mail Inbox & Web-form
Customizable Web Portal
Priority SLAs w/ Escalation
Basic Reports w/ Custom Fields
Is the free plan really free?
It sure is. In the free plan you can have unlimited agents and you'd pay nothing out of pocket. We won't even ask for a credit card. We put it this way - if you're stuck with e-mail support we are here to make your life better.
How about a free trial?
Jump right in and create your Zoho Support account today, to activate a 15-day free trial for whichever plan you want to take for a spin. Customize, configure and explore all the powerful features of Zoho Support without ever providing a credit card.
How can I pay?
We accept payment via Visa, MasterCard, American Express and PayPal. We also accept payments via bank transfer or check transfer for yearly subscriptions.
Can I change plans during my trial?
Yes, we encourage you to change plans to discover the absolute best fit for your organization. Click the Trial Other Editions link to switch from your curent plan during the trial period.
What about a money-back guarantee?
If you are not satisfied with our product or service, cancel your subscription at any time and we will refund your purchase amount in full.
What happens when my trial ends?
After your trial expires you will need to purchase a monthly/yearly subscription. Your trial account will become your permanent account with all of your data and customization remaining snuggly intact.
Does the application support multiple languages?
Yes, we support 9 languages viz., English (USA), Chinese, Japanese, Spanish, French, German, Turkish, Russian and Portuguese (Brazil).
Am I eligible for any discounts?
We offer a flat 10% discount if you choose annual billing. Also if you're a non-profit or a charitable organization, we have a special pricing for you. To know your discount, please write to firstname.lastname@example.org