Provide Quick & Easy Customer Support Now!
Enterprise
$25 /AGENT/MONTHKnowledge Base / SolutionsCustomer Self Service Portal Domain MappingWorkflow & SLAMulti-Department SupportContract ManagementRole Based Access ControlTime Based ActionsMacrosZoho BugTracker Integration
15-Day TrialProfessional
$12 /AGENT/MONTHRequest Management Knowledge Base / SolutionsCustomer Self Service Portal Domain MappingWorkflow & SLAMulti-Department SupportTime Based ActionsMacros
15-Day TrialSmall Businesses and Do-It-All Teams
In small businesses and young tech startups, most times the customer support responsibility falls on the entire team - as there might not be a formal, separate "support" role. So if your team is getting less than 200 support tickets per day, our Express edition is for you. With unlimited users, think of it as your customer support e-mail alias, but on steroids!
Express 200 $99 / month
Unlimited Agents
200 Requests / Day
Request Management
Customer Portal
Knowledge Base
Re-Branding
Alerts & Notifications
Reports & Dashboards
Default SLAs
Express 100 $49 / month
Unlimited Agents
100 Requests / Day
Request Management
Customer Portal
Knowledge Base
Re-Branding
Alerts & Notifications
Reports & Dashboards
Express 50 $24 / month
Unlimited Agents
50 Requests / Day
Request Management
Customer Portal
Knowledge Base
Re-Branding
Alerts & Notifications
Reports & Dashboards
Add Ons
Enterprise
Professional
Express
Free
SMS / Text Msg
$25 / Organization / Month Activate SMS notifications to keep your support reps and customers updated about their tasks and requests.
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Forums
$10 / Forum / Month Enable forums to allow customers to interact through forum posts that can be converted into tickets.
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PhoneBridge
$6 / User / Month Use Zoho's PhoneBridge to receive and make calls from your computer and log the call duration automatically.
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