Regardless of Your Size or Needs, Start Delivering Unmatched Support.

ENTERPRISEAn Enterprise-Class Helpdesk

$25 per agent/month10% discount on yearly subscription

All Features of Professional


Scheduled Reports

Cross Department Reports

Contract Management

Custom Ticket Templates

Role Based Access Control

Zoho BugTracker Integration

Cloud Telephony w/ IVR

Live Chat Support

PROFESSIONALOur Most Popular Plan

$12 per agent/month10% discount on yearly subscription

Multi-Channel Support

Social Media Ready

Multi-Department Management

Service Level Agreements

Helpdesk Automations

Customer Happiness Ratings

Zoho CRM Integration

Cloud Telephony

Advanced Reports

Rest APIs

FREE Unlimited Agents Plan

$0 foreverPart-time agents are so passé

Unlimited Tickets

E-mail Inbox & Web-form


Community Forums

Customizable Web Portal

Multiple Languages


Domain Mapping

Priority SLAs w/ Escalation

Basic Reports w/ Custom Fields

Pricing FAQs

Is the free plan really free?

It sure is. In the free plan you can have unlimited agents and you'd pay nothing out of pocket. We won't even ask for a credit card. We put it this way - if you're stuck with e-mail support we are here to make your life better. 

How about a free trial?

Jump right in and create your Zoho Support account today, to activate a 15-day free trial for whichever plan you want to take for a spin. Customize, configure and explore all the powerful features of Zoho Support without ever providing a credit card. 

How can I pay?

We accept payment via Visa, MasterCard, American Express and PayPal. We also accept payments via bank transfer or check transfer for yearly subscriptions.

Can I change plans during my trial?

Yes, we encourage you to change plans to discover the absolute best fit for your organization. Click the Trial Other Editions link to switch from your curent plan during the trial period.

What about a money-back guarantee?

If you are not satisfied with our product or service, cancel your subscription at any time and we will refund your purchase amount in full. 

What happens when my trial ends?

After your trial expires you will need to purchase a monthly/yearly subscription. Your trial account will become your permanent account with all of your data and customization remaining snuggly intact.

Does the application support multiple languages?

Yes, we support 9 languages viz., English (USA), Chinese, Japanese, Spanish, French, German, Turkish,  Russian and Portuguese (Brazil). 

Am I eligible for any discounts?

We offer a flat 10% discount if you choose annual billing. Also if you're a non-profit or a charitable organization, we have a special pricing for you. To know your discount, please write to