Zoho Mail User Guide

Zoho Webmail

Webmail Interface

Zoho Mail has an easy to use webmail, with features that helps the users to classify and organize their emails effectively. The users can colloborate data and get immediate access to the required information, using folders, labels, filters, search etc.

Further there are personalization options in Settings, to use the webmail based on individual preferences. 

 

Top Links

The links on the top right of your Zoho Mail, provides the links to other Zoho Apps, essential shortcuts to compose and email, create an event etc, access Settings, Help documents and to sign out of your active Zoho Session.

  • Zoho Apps – It provides you the option to add other Zoho apps like CRM, Support in the Apps bar for the currently active session.  
  • Shortcuts – You can use this to quickly compose a new email or new event Use this to quickly start composing a new email, add a new note, task or link. 
  • Settings – You can use this page to change your General settings like Password, Timezone or custom settings for Mail and Calendar. 
  • Help - The oline help resources can be accessed from this link. 
  • Sign Out – You can sign out of your active Zoho Session. When you sign out, you will be signed out of all the other Zoho services running in the browser and you may lose any unsaves data in those services. If you do not want to be signed out of other Zoho Services, just close the Zoho Mail tab. 

Mail Suite Apps

Zoho Mail has a set of apps, Calendar, Contacts, Tasks, Notes and Links that are part of Zoho Mail Suite. The apps can be accessed from the Apps pane in the extreme left. You can add other Zoho apps or other custom apps to the Apps pane, to access different applications from inside Zoho Mail. The width can be adjusted to show the name of the apps or just the icons. 

There is an option available to add custom web pages or applications using the 'Add App' option. The custom page you add using URL should support being embedded in iFrame, for the application to work. Some pages like Google, Gmail etc, cannot be embedded in iFrames. 

Steps to manage the applications:

You can manage the applications added in the Sidebar following the steps below:

  1. Login to mail.zoho.com
  2. Click Settings >> General >> Applications 
     
  3. Click the Status icon to Enable or Disable the respective applications. 
  4. Click Save to save the changes. 

You can drag and drop the application in the Apps bar to change the order in which the applications are displayed. 

Left Pane

The left pane remains constant and has the Compose, Folders, Labels and Views. The different POP accounts are displayed in the bottom of the left pane. You can select the different tab to load the particular account as the active account. 

Multiple Tabs View 

Zoho Mail supports multiple tabs in the main area. By default the emails are listed in the First or the Default tab, based on the currently selected Folder or Label or View. The default view can be Inbox or Unread, based on the user choice. When a different folder or label or view is selected, the first tab lists the emails relevant to the current selection. 

The users can 'Search' using the search box, or Advanced search, to view the results in the Search tab. A new tab with the search results are listed. When another search is performed, the results in the search tab will provide the new results. The tab name provide the search criteria.

When a user selects the thread icon in an email, the conversation view for the threaded email, gets loaded in a new tab. The first tab and the search tab if open, does not get affected. Apart from this, a user can choose and open emails in new tab, which will be loaded as additional tabs, without affectimg the current context.  Additionally, the user can view the compatible office document attachments in an email, using writer, sheet or show in different tabs.

The user can have more than 10 tabs open simultaneously. The tabs helps the users to manage the differnt views without losing the context. 

Email Listing

Email listing is the area where the emails are listed based on the selected Folder/ Label/ View/ Search. The emails can be sorted and searched in this area. You can drag and drop emails form the listing, to various folder or labels. You ca 

You can also drag and drop the messages from Mail listing pane to various folders to move them, or over labels to apply labels. The attachments in an email can be accessed directly from the Mail listing pane, by clicking the attachment icon for the particular email. You can view or download or save the attachment to the cloud, without accessing the email. 

Preview Pane

You can toggle the preview pane to horizontal/ vertical view from the option in the Listing pane. Preview pane is generally the most easy way

Preview pane or Three pane view can be toggled using the option available in the email listing. Preview pane is the most convenient option to browse through emails and easily skim through the contents. By default the Preview pane is available at the bottom. The users can switch to horizontal preview pane or even disable the preview pane from the Appearance Settings.  

Search Box

You can provide some terms to locate the emails you look for. You can also use the Advanced Search options, to provide more criteria, based on different parameters and search for emails. 

Embedded Chat / Instant Messenger (IM)

Zoho Mail is a colloborative email, and hence provide IM feature, that allows you to chat with your contacts in real time. You can add other Zoho users as your chat buddies, providing their Zoho Email addresses. The instant messenger is essential, for the organizations for easy internal communications. IM also provide support for Group Chats, where you can instantly communicate with a group of contacts. 

By default, the instant messenger is also a part of Zoho Mail Suite. 

Supported Browsers

Zoho Mail provides a webmail interface that can be accessed from any standard browser, to send and receive emails.

You can use the current and recent stable versions of the following browsers. 

  • Chrome 
  • Firefox
  • Internet Explorer 
  • Safari

The browsers should have Javascript and cookies enabled to use Zoho Mail.  

If JavaScript is not enabled in your browser, Zoho Mail will not function properly. You can follow the instructions below to enable JavaScript in some of the popular browsers. If your browser is not listed below, refer to the help resources of your browser to enable JavaScript.

Instructions to enable JavaScript: Microsoft Internet Explorer

  1. Open Internet Explorer. From Menu bar, Click Tools >> Select Internet Options
  2. In the Security tab, con the Custom Level button.
  3. Locate the Scripting section and the sub-section Active Scripting in it.
  4. Under Active Scripting options, select ‘Enable’ to enable Active Scripting and click OK

Instructions to enable JavaScript:Firefox

  1. Open Firefox. From Menu bar, Click Tools >> Options
  2. Select Content Tab
  3. Select ‘Enable Java Script' and click OK

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