Zoho Mail User Guide

Zoho Webmail

Zoho Mail has an easy to use, feature rich webmail console. The webmail has a lot of features for business users like multi level Folders, Labels, Filters, Filter based Email Forwarding along with a lot of customization options. The three pane view combined with support for multiple tabs is convenient for power users. 

The links on the top of the page points to Other Zoho Apps, Shortcuts, Settings, Help and to Sign Out of all Zoho Services. 

  • Zoho Apps – The quick links to launch other Zoho Applications like Zoho CRM, Support, Docs, Writer,  Sheet, Show, etc are available in this 
  • Shortcuts – Use this to quickly start composing a new email, or open a new document, Sheet, Show etc. 
  • Settings – You can manage the General Account Settings like Password Change, Time Zone setup here. You can also customize the various options available for Mail and Calendar in this page. 
  • Help - Get immediate assistance from the Help Resources, Interact with the other users using Forums, Get support by submitting Feedback and read our updates in our Blogs.  
  • Sign Out – End the currently active session and Sign out of all Zoho Applications. Any unsaved data in any of the services may be lost permanently. 

Apps Pane

The Apps pane has links to different Zoho Applications. By default Mail, Contacts, Calendar, Notes, Tasks and Links are the available applications. The Applications can be managed from Settings >> General >> Applications. You can add other Zoho Applications using the Enable/ Disable options. You can also add your custom Web Applications using Add App option available. The custom web application you add should support iFrame embedding to get added without any errors. 

Left Pane

The left pane remains constant and has the Compose button, Folders, Archive Folders, Labels and Views. You can switch between the folders, views and Labels from here. You can drag and drop folders to organize and arrange them. 

The bottom of the Left pane has the different POP Accounts stacked one below the other. You can click on the Account name to switch between the different accounts. In case you have more than 5 POP accounts, you can click on the More link to view the POP accounts not visible in the stack. 

Tabbed View

Zoho Mail supports tabbed view in the main area. By default the emails are listed in the First or the Default tab, based on the currently selected Folder or Label or View. The user can choose the default option as Inbox or Unread Emails view in the Appearance Settings. When the user switches a different folder or label or view, the default tab is overwritten to match the current selection. 

When the user searches using Basic Search or Advanced Search, the results are listed in a new tab. The main tab with the active selection is not overwritten. However if the user performs another search, the tab with the Search results will be overwritten with the new results. The tab name will reflect the user's Search criteria. 

If the user click on the thread icon, the Conversation view gets launched in a new tab, without affecting the default tab or the Search tab.

Apart from this, a user can launch an email in a new tab, without affecting the Default, Search or the Thread View tabs. 

If the email has an attachment that is compatible with Writer, Sheet or Show the user can launch the attachment in the relevant application in a new tab in Zoho Mail. 

 

The user can have more than 10 tabs open simultaneously. This feature enables the user to work without loosing the current context. 

Email Listing Tab

Email listing tab is the area where the emails are listed based on the selected Folder/ Label/ View/ Search. The emails can be sorted and searched in this area. You can also drag and drop the messages from Mail listing pane to various folders to move them, or over labels to apply labels. The attachments can be accessed directly from the Mail listing pane, by clicking the Attachment icon. 

Preview Pane

Preview pane or Three pane view can be toggled using the option available in the email listing. Preview pane is the most convenient option to browse through emails and easily skim through the contents. By default the Preview pane is available at the bottom. The users can switch to horizontal preview pane or even disable the preview pane from the Appearance Settings.  

Search Box

Search box is the small text box located above the mail listing pane to search the mails based on the selected options. You can enter the search text in the edit box and select the required criteria to search mails.

Embedded Chat bar

The embedded Chat bar located at the bottom enables the users to communicate in real-time with their online contacts or buddies. You can add/ invite your contacts to use Zoho chat. You can communicate instantly with the contacts using the integrated chat application. The Active chats, Chat history along with any alerts or notifications can be viewed im the Chat bar. The missed chat notification, helps you to read the instant messages sent to you when you were offline.

Browsers Supported

Zoho mail is a web based email. You need not install any email client or any application in your system to receive your emails. You can use just your browser to view your mails online. Zoho Mail supports the following browsers.

  • Firefox 2.0 and above
  • IE 6 & above
  • Chrome
    The following browsers can be used to access Zoho mail, but they are not extensively tested for all the features.
  • Flock
  • Opera 9.2 & above
  • Safari

Regardless of the browser type, you must enable JavaScript and cookies to use Zoho Mail effectively.

Enable JavaScript

If JavaScript is not enabled in your browser, Zoho Mail will not function properly. Follow the instructions below to enable JavaScript in some of the popular browsers. If your browser is not listed below, refer to the help resources of your browser to enable JavaScript.

For Microsoft Internet Explorer

  1. Open Internet Explorer. From Menu bar, Click Tools | Select Internet Options
  2. In the Security tab, con the Custom Level button.
  3. Locate the Scripting section and the sub-section Active Scripting in it.
  4. Under Active Scripting options, select ‘Enable’ to enable Active Scripting and click OK

For Firefox

  1. Open Firefox. From Menu bar, Click Tools | Options
  2. Select Content Tab
  3. Select ‘Enable Java Script' and click OK

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