Zoho Mail User Guide

Zoho Mail - POP configuration details

POP or Post Office Protocol enables you to access the emails in any email clients of your choice. POP performs one way email retrieval and there is no sync between the email clients and server. Zoho Mail can be configured in any standard POP email client providing the POP and SMTP server settings

You need to enable POP access of the account, before configuring the Zoho Mail account in any email client. The step by step instructions for some of the popular email clients are provided in the links below. 

Outlook | Thunderbird | Apple iMac | Blackberry

Enable POP Access

You need to enable POP access of the Zoho Mail account, to start accessing the account in other POP clients. You can enable POP access for all emails from the beginning or from the particular day. 

  1. Log in to https:\\www.zoho.com\mail
  2. Click Settings >> Mail >> Email Forwarding POP and IMAP.
  3. Under POP Access select one of the options below
    • Enable - Enable POP access for all emails in the account.
    • Enable from now on – Enable POP access for emails that arrive from the time the user enables POP access. 
  4. Click Save for the changes to be effective. 

POP Configuration settings for Zoho Mail

You can configure your Zoho Mail account in any standard POP client. The required configuration details for accessing Zoho Mail account via IMAP are given below. 

Incoming Server Settings:

Incoming Server Name: pop.zoho.com
Port: 995
Require SSL: Yes

Outgoing Server Settings: 

Outgoing Server Name: smtp.zoho.com
Port: 465, SSL or
Port: 587, TLS
Require Authentication: Yes

 

User Name : Your complete Zoho Mail address. If your domain is hosted with Zoho, then provide you@yourdomain.com here.

Email Address : Your complete Zoho Mail Address. If your domain is hosted with Zoho, provide you@yourdomain.com.
Password: Your Zoho account password

You may require Application Specific password to set up the account in other devices, if Two Factor Authentication is enabled for your account. 

Note:

If you are a Federated Sign In user, you will not have a 'Zoho' password for your account. Use the Forgot Password link in the login page, to generate Zoho specific password for your account in Zoho. The Federated Login credentials will not work for POP/ IMAP/ Active Sync access. 

 

Include SPAM Messages in POP download

You can choose to include Spam messages for POP retrieval. Zoho Mail provides you the option to include Spam messages or to retrieve only Ham mails for POP retrieval. If you rely completely on your email client, and when some of the emails which you receive from your known contacts, get classified as Spam due to various reasons, you can inclide Spam mails for POP retrieval. 

  1. Log in to https:\\www.zoho.com\mail
  2. Click Settings >> Mail >> Email Forwarding POP and IMAP.
  3. Once the POP Access is enabled, you can choose the option for including Spam messages.
    • Select 'Yes' to retrieve Spam messages in POP Clients
    • Select 'No' to not receive Spam Messages in POP clients
  4. Click Save for the changes to be effective. 

POP Delete Settings in Zoho Mail

You can choose to delete emails from Server or leave the messages in Server, when the email downloaded via POP is marked for deletion. When you choose 'Delete emails from Server' in the POP clients, the client marks the email for deletion in the server and removes it from the POP queue. However, in Zoho Mail, you can choose to retain the email in server even if the client marks the email for deletion. The default option is 'Leave messages in server'. 

The emails will be deleted from the server only if you choose the option 'Delete mails from server when the POP client issues a delete command'.

  1. Log in to https:\\www.zoho.com\mail
  2. Click Settings >> Mail >> Email Forwarding POP and IMAP.
  3. Once the POP Access is enabled, you can choose the POP Delete settings.
    • Select 'Leave messages in Server' to not delete the emails, when POP client issues a delete command.
    • Select 'Delete messsages from server' to remove the messages permanently when the client issues a delete command.
  4. Click Save for the changes to be effective. 

Disable POP Access

You can disable POP access of your account, anytime you choose to stop POP retrieval. 

  1. Log in to https:\\www.zoho.com\mail
  2. Click Settings >> Mail >> Email Forwarding POP and IMAP.
  3. In the POP Access Section click 'Disable' to disable POP access.
  4. Click Save for the changes to be effective.

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