Beyond assistants.Meet agents.
Why AI in Workplace?
Zia in Zoho Workplace isn’t siloed. It’s woven into the apps you use every day: Mail, Calendar, WorkDrive, and beyond— so you don’t have to switch tabs or tools to get your work done.
Zia skills
Your intelligent assistant across Zoho Workplace. Write, summarize, and organize work faster, all embedded into the apps you use every day.
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Ask Zia
Conversational assistant across your suite. Ask questions, get insights, and take action across Mail, Calendar, WorkDrive, and more — all in one conversation.
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Zia Agents
Workflow agents, not just assistants. Automate multi-step tasks, detect anomalies, and make decisions across apps so work moves forward while you focus on what matters.
ExploreGen AI and Ask ZIA
From invisible helper to everyday partner, Zia works quietly behind the scenes in Zoho Workplace. From drafting replies before you even start typing to spotting risks before they spread and connecting the dots across your apps — here’s how AI makes the little things effortless.
From blank page to polished draft. Whether you’re replying to a client, drafting a newsletter, or creating a calendar invite, Zia helps you get started faster. It suggests replies, summarizes long email threads, and even creates event details so you spend less time typing and more time thinking.
Conversations that get work done. Ask Zia works like a colleague who understands your inbox and beyond. Within Mail, you can chat with Zia about any email, summarizing it, extracting action items, or drafting a response. Across Workplace, Ask Zia connects the dots: “Find me last week’s client emails, turn them into a document, and share it with my team.” All in plain language, no switching tabs.
Know more, write better. When a new contact lands in your inbox, Zia gathers publicly available information like company details, social links, and roles and adds it to your Mail contacts. No more guesswork or manual research. With richer profiles, your emails are more relevant, personal, and effective.
Choose the intelligence that fits your organization’s needs. With BYOK, admins can connect GPT, Gemini, Claude, Cohere, and other LLMs to power Zia’s features. Users can then leverage these models to draft emails, summarize threads, create calendar events, and generate content all within Zoho Workplace.
Zia Agents
AI that doesn’t just assist, it acts. Unlike simple assistants, Zia Agents are workflow partners. They understand patterns, anticipate needs, and take action across Zoho Workplace apps so you don’t have to.
Cleanup Agent
Keep your inbox clutter-free automatically. Zia analyzes your interactions with specific types of emails and senders, then suggests a cleanup plan. Once that’s approved, it performs the cleanup and continues monitoring for similar patterns, keeping your inbox organized without you lifting a finger.
Threat Mitigation Agent
Proactive security for your inbox. This agent detects anomalies in emails sent and received, automatically sets up incidents for admins, and neutralizes zero-day attacks. It also creates ready-to-use templates so affected employees are informed promptly and securely.
Writing Agent
Draft, follow up, and schedule smarter. Going beyond simple AI suggestions, the Writing Agent scans your email content, identifies dates and tasks, and proposes follow-ups. It checks for schedule conflicts across Zoho Calendar and Zoho People, ensuring that your messages and meetings stay perfectly aligned.
Lead Qualifier Agent
Automatically turn inquiries into CRM-ready leads. Zia Agents scan your sales and partner inquiry emails in Zoho Mail, identify potential leads, and either create new entries or update existing ones in Zoho CRM. This ensures that no opportunity is missed and your sales team can focus on engagement rather than manual data entry.
Legal Classifier Agent
Organize contracts in seconds. Zia Agents automatically identify and classify incoming legal documents like NDAs, MSAs, SOWs, and then organize them for legal or finance review. This reduces sorting errors, speeds up processing, and keeps your workflow compliant. As Zia helps your team get more done, it also ensures that every interaction stays private, secure, and fully under your control.
Security
Intelligence that’s smart, secure, and fully yours.
AI that adapts to you
AI that’s designed for workplace productivity. Choose how you want to power AI. With BYOK, admins can connect models like GPT, Gemini, Claude, or Cohere to specific workflows. This ensures that your team gets AI assistance that’s relevant and aligned with your organization’s needs.
Privacy-first design
Your data stays in your control. From emails to documents, everything Zia processes remains private. Zoho doesn’t sell, share, or use your data to train external AI models. Our AI uses your data to assist you, not to train itself, giving you intelligence while keeping your sensitive information secure.
Security and trust at its core
Collaboration you can rely on. Zia’s AI is designed for enterprise-grade security — with threat detection, anomaly awareness, and strict compliance practices embedded into every interaction — giving teams the confidence to adopt AI across workflows without worrying about leaks or misuse.
Frequently Asked Questions
No. Zia’s AI features are included across all paid plans of Zoho Workplace at no additional cost. You get advanced AI capabilities like writing assistance, summaries, workflow automation, and Zia Agents without any additional cost.
Yes. With BYOK, admins can connect GPT, Gemini, Claude, or Cohere and assign them to specific workflows. Users can also be given the option to select the model for certain features.
No. Zia never uses your data to train third-party models. All interactions remain private and secure, so your information stays fully under your control.
Security and privacy are core to Zia. All AI interactions follow enterprise-grade security standards, keeping sensitive data protected while enabling smarter workflows. Learn more.
The future of work is here.And it works with you.
With Zia, AI isn’t a trend. It’s a trusted partner that keeps improving, adapting to your needs today and anticipating your needs tomorrow so you can focus on what truly matters.