Call Transcription and Intelligence

Call Transcription and Intelligence in Zoho Voice help you understand conversations without manually reviewing entire recordings. The Call Transcription feature automatically converts recorded calls into plain, readable text using speech recognition technology. It analyzes audio, identifies spoken words, and produces a structured transcript of the conversation.

This capability is supported by both Zoho’s in-house transcription tool and Google’s speech recognition service, ensuring reliable results across different call scenarios.

Beyond transcription, Call Intelligence analyzes conversations to extract meaningful insights. It can detect sentiment, identify customer intent and emotions, and generate a summary of the discussion. The system also provides customer satisfaction, call politeness, and agent handling scores, enabling faster evaluation of call quality and performance.

 Pricing  

• Call transcriptions are billed as individual requests based on channel selected and charged per minute, rounded up, at the following rate:

• These transcription charges will be deducted from your Zoho Voice credit balance.

• All plans in the Enterprise Telephony edition support Call Intelligence.

Learn more about Call Transcription

Learn more about Call Intelligence