Local and toll-free numbers
Make it easy for your customers to reach you. Get local and toll-free numbers in your country, or any country in which your business operates. Toll-free numbers are free of charge for all callers.
Reach a colleague instantly using extension dialing in the app, and stay connected with remote teams at a moment's notice.
Organize your agents into teams to easily route calls to the relevant group. Choose whether they'll receive calls simultaneously or in sequential order.
Call logs and reports
Get deeper insights into your call history, and generate reports based on your needs.
Receive calls from your customers all over the world, from both mobile and landline numbers. Receive calls directly or configure IVRs to direct your customers to the right team.
Interactive Voice Response (IVR)
Set up IVRs and automatically guide your customers to the desired team, so you can save time while handling requests. Welcome your callers with custom messages to give your business a professional touch.
Keep track of the status of all live calls, and check on who handled particular calls, as well their duration.
Record your calls and analyze them later to keep the quality of your service in check.
Initiate cost-effective outbound calls to both mobile and landline numbers around the globe. And if inbound service is all you need, we've got you covered. Just disable the outbound service, and you're good to go.
Call action handler
Don't keep your customers waiting. Predefine what needs to be done when an agent is busy, and assign subagents to answer calls or divert them to voicemail.
Enable voicemail and swiftly get back to your customers when you miss their calls.
Transfer calls to agents or queues and get the right person on the line. Transfer a call to a colleague if you need help handling a caller's request or if the caller wants to reach out to a different agent.
Define timezone-specific working hours for each phone number and route calls only during business hours. Request callers to leave a voicemail through text or audio message when they call you after working hours.
Block spam numbers to avoid unwanted calls. Keep your phone system ready for calls that really matter.
Specify all your holiday dates and direct callers to your voicemail when they call you on them. Configure holidays manually or select from predefined lists such as US holidays, UK holidays, and so on.
Allow callers to rate the quality of service offered by your agents. Check the ratings in the call logs. Ratings range from 1 to 5.
Zoho CRM contacts sync
View the caller's name in the dial pad while receiving a call by syncing your Zoho CRM contacts with Zoho Voice.
Frequently asked questions
What is Zoho Voice?
Zoho Voice is online telephony software with which you can purchase phone numbers to make and receive local and international business calls. Zoho Voice uses Zoho's own cloud PBX (Private Branch Exchange) system at the backend to facilitate this.
What are the system and network requirements for Zoho Voice?
Zoho Voice runs on all standard web browsers, as well as iOS and Android mobile phones, and requires a minimum internet speed of 5Mbps to seamlessly make and receive calls.
Can I try Zoho Voice without purchasing my own number?
Yes, you can try making outbound calls using our test number and the free credits we provide. Incoming calls cannot be tested using the test number.
Can I use Zoho Voice with my personal email address?
Yes, you can use Zoho Voice with your personal email address. Signup through Gmail is blocked by default to avoid spam calls, so you'll need to send us an email to whitelist your Gmail account. Zoho Voice offers a free Solo plan—you just need to buy credits and get a phone number to make and receive calls. Call charges applicable.
Is Zoho Voice included in Zoho One?
No, Zoho Voice is not included in Zoho One. Zoho Voice subscription is separate. A Zoho One license does not include Voice.
Now, you might be wondering if you can use Zoho Voice's telephony features in your Zoho One portal. The answer is "Yes!"
Zoho Voice has an integration with Zoho apps via Zoho Telephony (PhoneBridge). Zoho Telephony is a single point of integration between Zoho apps and cloud PBX services including Zoho Voice and many other third-party services.
Zoho Telephony is available in the Zoho One Marketplace. You can add Zoho Voice as your cloud PBX service in Zoho Telephony, import your Zoho One agents into Zoho Voice, purchase phone numbers, assign them to agents, and configure calls.
Zoho Telephony integration is available in our Enterprise Telephony edition's Standard plan only.
What is the difference between Zoho Telephony and Zoho Voice?
Zoho Telephony (PhoneBridge) is a platform used to integrate Zoho applications like Zoho One, CRM, Desk, Bigin, and Recruit with a cloud PBX service like Zoho Voice or other third-party cloud PBX services.
Zoho Voice is a standalone cloud PBX service with which you can add users, purchase phone numbers, and make calls. You can easily create your Zoho Voice account, select Zoho Voice as your cloud PBX service in Zoho Telephony, and enable the integration. This integration has limited features like click-to-call, call pop-ups, call notes, etc.
What is built-in telephony inside Zoho Telephony?
For users who don't need a separate cloud PBX app with advanced features but just need limited features like click-to-call, call pop-ups, and call notes in Zoho CRM or Bigin, Zoho Telephony provides a built-in telephony system that is built over Twilio in the backend.
Built-in telephony is now available only for CRM and Bigin. All the call configurations and number purchases are done inside the CRM or Bigin apps.
I'm an existing Zoho user. What plan do you suggest?
If you're a Zoho One, CRM, Desk, Recruit, or Bigin user, you can try our Enterprise Telephony edition's Standard plan. This is a Zoho-friendly plan with 25 free Zoho agents for every Zoho Voice admin user at $49/month billed annually.
Create an account with 1 admin user (comes with 25 free Zoho agents), and then select Zoho Voice as your cloud PBX service from the services listed under Zoho Telephony. Import up to 25 Zoho One/CRM/Desk/Recruit/Bigin agents and configure all the settings in Zoho Voice. These agents will then be able to make and receive calls directly from their Zoho One/CRM/Desk/Recruit/Bigin portal.
This integration has limited features like click-to-call, call pop-ups, call notes, etc. Only the Admin will have a Zoho Voice admin portal where they can configure everything, handle payments, and download call logs and reports. All 25 free Zoho agents will be able to make calls only from the respective Zoho app. They do not have access to the Zoho Voice web app.
Are calls supported in CRM/Desk/Recruit/Bigin mobile apps?
No. Calls are not supported in the mobile version of these apps. They are supported only in the web applications.
However, Zoho Voice has a lightweight mobile app with which agents can handle calls on the go. But you won't be able to see the caller details, just the phone number.
Is Voice available in the EU, IN, or AU?
Sorry, Zoho Voice is currently only available in the US data center. We're setting up Zoho Voice in our EU and AU data centers. We'll make announcements regarding that in our blog. Users who've already registered for Zoho services in our EU, AU, or IN data centers cannot access Zoho Voice using the same email address.
However, you can use Telephony's built-in phone system and later port your numbers to Zoho Voice when it is available in the EU and AU.
I'm a premium Zoho partner. Do I get a complementary license?
We provide a complementary license of 3 Free Users in our Enterprise Telephony edition's Standard plan for our Partners (3 Admins & 75 Zoho agents). To activate this, please send an email to firstname.lastname@example.org. You can use it for demo purposes and your internal needs. Only the subscription charge is on us. Number rental and call charges are applicable.
I'm in India. Can I make Indian calls using Zoho Voice?
No, you cannot use Zoho Voice from India to make calls inside India as it is restricted by the DoT. We don't provide Indian local numbers either. However, if you're located outside India, you can use any other country number to make calls to Indian numbers.
I'm in India. Can I make international calls using Zoho Voice?
Yes, you can purchase a number from any other country like the US, UK, Aus, etc., and make calls to any country other than India.