How Nascentia Health reduced password management costs by 50% with Zoho Vault

Key results

  • Centralized credential management through a single, company-wide deployment.
  • Secure, role-based sharing with granular access controls.
  • Stronger privileged-access governance with real-time audit trails and compliance-ready reporting.
  • Reduced IT team workload through streamlined access management.
  • Improved security posture aligned with HIPAA compliance requirements.

“Zoho Vault is used within the IT department to securely store and manage credentials, including shared administrative and service account passwords. It supports controlled access, secure sharing, and stronger governance over privileged credentials, helping reduce risk while maintaining operational efficiency."

Meet Tyler Morley

Tyler Morley is the Zoho Data Specialist at Nascentia Health in Syracuse, New York, with over five years of experience in healthcare administration, including two years in his current role. He has led the successful implementation and configuration of multiple applications across the Zoho ecosystem, helping teams streamline workflows, enhance data visibility, and significantly reduce manual processes. Through these initiatives, Tyler has driven measurable improvements in operational efficiency across departments.

His work focuses on using technology to simplify complex healthcare operations and build scalable, data-driven systems that support better decision-making and long-term growth.

The company

Nascentia Health is one of Central New York’s largest home healthcare providers, delivering in-home skilled nursing, therapy services, and home health aide support. The organization also offers managed long-term care across 48 counties in New York State and Medicare Advantage Plans in 15 counties.

Founded in Syracuse in 1890, Nascentia Health brings more than 135 years of home care expertise to the communities it serves. Today, its team of over 700 employees operates from offices in Syracuse, Rome, Rochester, Buffalo, and Albany, supporting patients with compassionate, high-quality care across the region.

The challenge

Navigating security and compliance in a resource-constrained environment

Before adopting Zoho Vault, Nascentia Health faced growing challenges in managing highly sensitive healthcare data securely while meeting strict compliance standards. Handling critical patient and member information without a centralized digital solution was time-consuming and introduced significant security risks, particularly with large volumes of personally identifiable information (PII).

“As a large organization handling critical patient and member information, we faced resource constraints, including personnel, time, and budget, that made it difficult to implement and maintain robust security measures.”

Beyond technology limitations, the organization also needed to strengthen its internal security culture. Ensuring consistent information sharing, maintaining organizational knowledge, and keeping teams aligned with evolving regulations and emerging cyber threats required continuous effort. “It was critical that no single individual held unique expertise,” Tyler adds. “The entire team needed to stay educated on changing standards while balancing operational efficiency with security and compliance through structured workflows and ongoing training.”

Nascentia Health explored several vendors, including 1Password, LastPass, and Passwarden, to manage confidential information. However, each solution introduced additional operational challenges, leaving gaps in scalability, governance, and ease of adoption.

“We previously used LastPass and also explored Passwarden and 1Password. Zoho Vault stood out for its intuitive interface, robust access controls, and seamless team sharing capabilities to help reduce security risk, improve accountability, and save IT staff time managing shared credentials.”

The solution

Zoho Vault provided Nascentia Health with an intuitive, secure platform to streamline access management and reduce organizational risk. With robust access controls, secure credential sharing, and a user-friendly interface, the IT team was able to simplify password management while strengthening overall security practices.

“Zoho Vault has significantly improved password management for Nascentia’s IT team by providing a more intuitive and user-friendly platform compared to our previous solution. The improved usability has increased adoption and made it easier for staff to follow secure password management practices consistently.”

Beyond immediate operational improvements, Zoho Vault also aligns with Nascentia Health’s long-term security vision. As the industry shifts toward identity-first and zero-trust models, passwordless authentication and stronger identity verification are becoming essential—especially as clinicians, third parties, and cloud systems interact more frequently.

These approaches help reduce phishing risks, enhance usability for healthcare professionals, and ensure secure access without disrupting patient care. As Tyler explains, “Vendors like Zoho can support this shift by expanding passwordless authentication options and offering more robust, flexible SSO integrations, particularly within tools like Zoho Vault. Simplifying secure access while maintaining strong identity controls will be critical for driving adoption in healthcare environments where efficiency and safety are paramount.”

Benefits and ROI

With Zoho Vault in place, Nascentia Health has achieved measurable improvements in both security and operational efficiency. The organization now manages and shares privileged credentials through a secure, centralized system that strengthens governance without slowing down daily workflows.

“From an operational and security standpoint, Zoho Vault has been a game changer for managing and securely sharing privileged credentials, such as administrative and service accounts. It has strengthened access controls, reduced the risk associated with shared passwords, and improved overall accountability while still enabling efficient collaboration across the team.” Tyler says.

In addition to improving their security posture, Zoho Vault has delivered significant cost savings. By streamlining password management processes and reducing reliance on previous tools, Nascentia Health has lowered its password management costs by approximately 50%, achieving a strong return on investment while enhancing protection for sensitive healthcare data.

Zoho Vault has reduced password management costs by approximately 50%.

Looking forward

Zoho Vault has been a perfect fit for workforce password management requirements at Nascentia Health. Tyler explains, “Today, we leverage several Zoho applications, including Zoho Vault, Zoho Sign, Zoho CRM, Zoho WorkDrive, Zoho Forms, and Zoho Projects, with plans to expand our use of the platform as organizational needs continue to evolve. This integrated approach helps reduce overhead while improving collaboration and compliance across teams."

Still thinking about it? Try our Enterprise version for free for 15 days to experience firsthand Tyler Morley’s reasons for choosing Zoho Vault.

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