Zoho TeamInbox is helping us well. We are able to assign and monitor threads as a team and work as a team on threads.
We've been using Zoho for a few months now and it's actually an interesting product helping us with organizing our team emails better.
Why choose us over Outlook's shared mailbox?
Besides the comfort of an intuitive, straightforward, and easy-to-use interface, here's why you should consider Zoho TeamInbox for your shared emails.
Built for collaboration
Outlook's shared mailbox isn’t built with collaboration in mind. On the other hand, Zoho TeamInbox is designed to make collaboration easier without ignoring emails. Chat with your teammates right from your inbox.
Team productivity
When a team's productivity is dependent on how quickly emails are resolved, it’s important to be able to measure team and individual performance with metrics. You can do exactly that with Zoho TeamInbox's reports and analytics.
Powerful automation
Automate your repetitive work items with our workflows. Focus on what needs your attention and leave routine tasks to us—our rules will take care of it. Get through your incoming emails as quickly as possible.
Assignment and delegation
Distribute work effectively among teammates. Assign clear ownership to threads to ensure that no email is ignored and avoid work duplication. Every member is now accountable to the threads they are assigned.
Attaining “Inbox Zero”
Archive a thread when the conversation has ended. Snooze threads that don't need action right away. Use response templates to cut email writing time and labor. Achieve “Inbox Zero” that’s otherwise an uphill battle.
Zoho TeamInbox vs Outlook's shared mailboxComparison
Features
-
TeamInbox
Inbox actions
Shared space for group emails
Email hosted on any service
Email hosted only on Outlook
Personal inbox
Multichannel inbox
IMAP/POP fetch
NA
Multiple sender addresses
Owner assignments
Internal comments
Archive threads
Snooze threads
Share draft
Follow threads
Thread read info
Thread timeline
Admin control
Analytics
Activity log
Users roles and permissions
Export emails
Team entities
Team contacts
Team signatures
Team tags
Response templates
Team rules
Security
SPF
NA
DKIM
NA
Multifactor authentication
We provide robust assistance to make your switch easier
Migrating your emails from Outlook is easy and lossless. If you need help, here's how you can get it:
Frequently Asked Questions
What is a shared inbox? Why should I use one?
A shared inbox allows teams to manage group emails (like finance@, marketing@, hr@, etc.) in a single collaborative space. Admins can create shared inboxes in Zoho TeamInbox and allow users to access them, which will enhance team productivity. Using a shared inbox ensures transparency, visibility, and credibility throughout your teams, and you'll also have an organized workspace.
Should I be hosted on Zoho Mail to use Zoho TeamInbox?
No, you can use Zoho TeamInbox for your shared emails no matter where your email is hosted. Just enable forwarding from your email service, and view and manage your emails from Zoho TeamInbox.
Can I have my personal emails in Zoho TeamInbox?
You can create a personal inbox in Zoho TeamInbox and bring in your individual emails to view and access in a private space. Keep all of your personal and group emails under one roof.
Do you offer a free trial?
We have a completely free 14-day trial period. We don’t require any payment information when you sign up. During your trial, you can access all of the features of our Professional plan and can add up to five users in your organization. Upon completion of your trial period, you’ll be required to pay according to the plan you selected to continue using Zoho TeamInbox.