Respond quickly The more the merrier. Both customers & happiness.
Respond to tickets quickly with response templates. Write them once and use them forever. Closing tickets is as easy as a swipe. Whether you’re waiting for a take-away or doing the dishes, get work done and deliver pure awesomeness.
Comments and @mentions. Crowd-sourcing meets Customer Service.
With social-network-style commenting and tagging, your team can now ask questions, find answers and collaborate more in every ticket. It’s all for one and one for all.
Re-assign tickets May the best man win customer love.
Pass-on a ticket to a colleague when you’re answering another one. (or) When it’s not in your area of expertise. (or) When you’re at a movie with your girlfriend.
Push notifications Just what you need to know. Just when it happens.
Get instant notifications about contacts, accounts and tickets you follow. Zoho Support’s Notification Center is now available on your mobile phone.
Zoho Support for Android isn’t available on the Google Play Store yet. Leave your email address with us and we’ll notify you when it’s out.