When managing a brand’s social media, you may come across business queries and product/service feedback from your audience. Here, the lines between being a social media manager and a support professional are often blurred. A social media manager should be able to step up, and respond effectively to each query without having to rely on their support team. So we’ve decided to sum up a few customer service tips for the social media space, which can help empower not just your marketing strategy, but also your brand as a whole.
Get more insights on handling customer support for your brand on social media.