For streamlined, paperless, and secure digital signature workflows, Encaptechno and their clients rely on Zoho Sign.

  • Encap Techno
  • Abhishek Sharma
    MEETAbhishek Sharma
  • OCCUPATIONDirector
  • INDUSTRYIT sector
  • Size51-200 employees

Meet Abhishek Sharma

With more than 18 years in the IT sector, Abhishek Sharma is a certified expert in IT consulting, specializing in partnerships with industry giants like Zoho, Microsoft, Dell, and Salesforce to name a few. In particular, he is a "Most Valuable Partner" (MVP) for multiple Zoho products, including Zoho Sign. Abhishek currently serves as the Director of Encaptechno, a forward-thinking IT consulting and digital solutions firm, where he leads digital transformation initiatives and drives business growth.

What does Encaptechno do?

Encaptechno is an IT consultancy and business software solutions provider in Austin, Texas. Founded in 2009, Encaptechno has supported the growth of thousands of companies over 15 years with cybersecurity, cloud computing, digital marketing, web development, AI-based automation, business analytics, and specific partnership-oriented software services. With more than 1,600 successful projects under their belt and long-term partnerships with market SaaS leaders like Zoho, Encaptechno is known as a reliable and robust software consultancy across more than 20 countries.

How does Encaptechno do it?

A consultant-driven customized approach, strategic partnerships, global presence, and unmatched quality guide Encaptechno's path in assisting clients with innovative and impactful solutions. As a Zoho partner, they provide specialized consulting in the Zoho suite of apps, helping companies adopt Zoho apps for streamlined operations, tamper-proof and swifter digital signature workflows, enhanced customer relationship management, and creating the optimal operating system for businesses.

Encaptechno also focuses on providing tailored Salesforce CRM solutions, cloud computing support with emphasis on AWS and Azure, cybersecurity strategies for critical data management, brand visibility and targeted digital marketing campaigns, and further capitalizes on the AI wave to generate AI-driven digital solutions for rapidly growing digital businesses.

The Challenge

Before using Zoho Sign, Encaptechno's clients faced challenges with inefficient document management and incurred heavy operating costs with physical paperwork.

"Most of our clients faced three common difficulties before they adopted Zoho Sign. Firstly, managing tons of physical paperwork caused major delays, document mishandling, and a lack of transparent and streamlined operations for them. This also led to challenges in tracking and retrieving documents for approvals and renewals. Subsequently, the print-scan-send-store method added significantly to their costs, labor, and time consumed. The most crucial challenge was the lack of security and compliance, which played a significant role in paperwork. Physically conducting paperwork, especially with sensitive data, posed our clients with the risks of data tampering, mishandling, loss, and unauthorized access. Physical documentation also may not meet the industry standards and fail expected compliance requirements."

However, Zoho is not the first digital signature solution that they explored.

We evaluated and used Adobe Acrobat Sign for a while, but Zoho Sign worked better for us and our clients for a variety of reasons," Abhishek continued.

"Clearly, Zoho Sign was more cost-effective as it provided all the necessary features for our organization at a nominal price. As we already partner with Zoho, it was quick and easy to integrate with the other apps in the Zoho suite, too."

Further, he stated why his clients felt the same.

"Zoho Sign provides a much simpler and intuitive user experience for our clients; and of course, the ability to tailor workflows and features as customized as our clients needed them was a key advantage for this choice."

He finally added, "The transition from Adobe and physical signing has allowed us and our clients to enhance overall productivity while at [the same time], reducing operational costs."

The Solution

Zoho Sign has streamlined workflows, saved paperwork processing expenditures, and enhanced security and compliance standards for Encaptechno and their clients.

Abhishek and Encaptechno's clients have experienced significant business improvements after implementing Zoho Sign.

"Our clients no longer manually handle or manage paperwork," Abhishek began. "The transition to digital signatures has reduced our turnaround time by 80%. Naturally, costs and labor also came down. We have saved more than $30 per document and freed up over 50 hours of employee time per year, allowing our team to focus on core business activities."

"Zoho Sign's robust security features, such as top-notch encryption, detailed audit trails, and compliance with global e-signature laws, improve confidence in our signed documents."

Speaking of the key features that greatly benefited Encaptechno, Abhishek said, "Templates have made life easy for us by allowing us to create and reuse them as long and as many times as we want to."

"We can also quickly convert templates into SignForms to embed it onto websites or share it securely as a QR code or a URL. The vast range of Zoho Sign's integrations with cloud storage apps such as Zoho WorkDrive, Google Drive, OneDrive, Box, and Dropbox; the option to customize our logo and email templates; and the added security measures like recipient authentication help us have a tailored experience while not compromising on security."

"Zoho Sign has transformed the way we handle document management and signing processes," he conveyed.

"The platform's flexibility—such as reusable templates, custom branding, and advanced automation—has saved us time and resources while maintaining the highest standards of security and compliance. Zoho Sign is more than just a digital signature solution; it is a reliable partner in streamlining workflows and driving business success."

Benefits and ROI

Encaptechno and their clients have significantly benefitted from using Zoho Sign. "Our clients no longer manually handle or manage paperwork," Abhishek began. "The transition to digital signatures has reduced our turnaround time by 80%. Naturally, costs and labor also came down. We have saved more than $30 per document and freed up over 50 hours of employee time per year, allowing our team to focus on core business activities."

He continued, "Zoho Sign has transformed the way we handle document management and signing processes. The platform's flexibility—such as reusable templates, custom branding, and advanced automation—has saved us time and resources while maintaining the highest standards of security and compliance. Zoho Sign is more than just a digital signature solution; it is a reliable partner in streamlining workflows and driving business success," he conveyed.

Looking Forward

Encaptechno and their clients are satisfied with their current Zoho Sign experience. They now look forward to broader integrations and advanced reporting features.

If you're interested in seeing what Zoho Sign can do or are unsure about the platform, try our Enterprise version for free for 14 days to experience first-hand why companies like Encaptechno use Zoho Sign.

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