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"We were already using Zoho Creator, Zoho Assist, and Zoho Social and were very happy with them. When I started searching for something to replace Tidio Chatbot, Zoho SalesIQ’s Zobot came up in the search. After checking out Zoho SalesIQ, we decided to try it and decided it was the right choice for us."

Francell Burnett, Owner/Agent | Clements Realtors

"Our experience with Zoho SalesIQ has been very positive. We are able to now concentrate more on generating sales to both existing and new customers by being easily accessible. Zoho SalesIQ is well-integrated with Zoho CRM. The team behind Zoho SalesIQ is listening to customer requests and constantly trying to improve the product."

Bo Thygesen, Director | Business Development 2base.com
More customers  
 

Attract

Generate more leads and sustain their interest with online live chat software

 

Assist

Help clients find properties based on their needs.

 

Retain

Support clients through their hunt to retain them or even get recommended.

Here's how Zoho SalesIQ helps you with real estate customer engagement

Understand your customers

Get a clear view of what your website visitors are looking at, time spent on each page, actions taken on the site, and more on SalesIQ's visitor tracking dashboard. Understand their customer journey and requirements better. You can also rank potentials with lead scoring to increase your chances of sealing the deal.

Rank your prospects with lead scoring
Rank your prospects with lead scoring
Rank your prospects with lead scoring
   

Automate real estate customer engagement

Set up chat triggers to automatically reach out to leads with information tailored to suit their preferences. Deploy chatbots to recommend properties to prospects based on type of property; location; proximity to schools, hospitals, or markets; and their overall budget, and even help schedule site visits.

Set up a virtual realtor to help clients    

Bridge the client-agent gap

Instantly answer client queries regarding listings, property details, and contract conditions throughout the real estate customer journey via live chat. Provide expert opinions, share files, and even easily switch to an audio call when a chat no longer suffices.

Bridge the client-dealer gap
Bridge the client-dealer gap
 

Be available for your app users

Your real estate mobile app users may also have questions about properties when browsing. Let them contact you at the tap of a finger by adding live chat in your mobile app using Mobilisten—our mobile SDK available for Android and iOS apps or apps built using React Native.

Boost customer engagement from your mobile app
Boost customer engagement from your mobile app

The one-stop solution for a diverse audience

Use Zoho SalesIQ's live chat plugin for WordPress to help your website visitors find the perfect property, list their own property, or understand legalities, all in real time.

Live chat plugin for WordPress
Live chat plugin for WordPress

Go beyond website and mobile app chat

Don't restrict your client engagement to just your website and mobile app. Give your clients the convenience of chatting with you from their preferred messaging channels. Connect your instant messenger accounts with SalesIQ to bring all your client communication into one place.

Enable clients to look up answers

Create a live chat knowledge base with frequently asked questions or topics such as brokerage conditions and fees; any hidden costs; documents needed for a lease, purchase, or sale; and the like. Clients can access these right from the chat window before reaching out, or they can be used by your Answer Bot as responses.

Enable clients to look up answers    

Route chats directly to the right people

Improve real estate customer experience by reducing annoying transfers between agents and cutting resolution time. Let users choose the department they want to connect to, or use smart chat routing rules to direct them to the right agent instantly.

Route chats directly to the right people    

Save time with Typing Preview and Canned Responses

See what your clients are typing even before they hit send, and be prepared with answers. You can also save greetings, common answers, and questions as Canned Responses and invoke them with a shortcut during chats.

Save time with Typing Preview and Canned Responses
Save time with Typing Preview and Canned Responses
   

Support expats in their own language

Speaking your client's language is so much more important in an industry like real estate when your target segment includes people looking for a home in a new state or country. Delight all your clients by responding in their native language with automatic chat translation.

Support expats in their own language
Support expats in their own language
 

View and manage client data from a single place

Stay up to speed with your prospect and client information, pages viewed, appointments, and their past chats and engagements with your business—all without having to navigate multiple software tools. You can even push data to CRM, update support tickets, or schedule or move a visit.

View and manage client data from a single place    

Retarget your leads with email campaigns

At times, clients look at a property or even block one and then go cold. Integrate your Zoho Campaigns account with Zoho SalesIQ and set up rules to add leads to relevant mailing lists. You can even track visitors coming to your website from a particular email campaign and nurture them contextually.

Retarget your leads with email campaigns    

Gather client feedback for better service

Your current and past clients can serve as some of your best advocates and lead generators. Get client feedback after every interaction so you can strive to make a good impression and retain them or even be recommended to everyone in their social network.

Gather client feedback for better service    

Stay in touch while on the move

A typical day in the life of a realtor requires them to be on the move from one property viewing to another. Download Zoho SalesIQ for Android and iOS to receive chat notifications on your phone and help clients even while on the go.

Stay in touch while on the move                

Generate real estate leads and keep up with trends and demands, all while providing quality support!

Get started now