Partner hub

“During the Diwali season, there was a sudden increase in website visitors. Zee5 customer subscriptions went up by 15%, and they were receiving about 8000 tickets per hour. We had a high volume of chats coming in, so we decided to switch to a chatbot, which only took a couple of hours using Deluge Script. We quickly reached a million users, and our support team even handled chats during weekends.

“Over the last three years, the SalesIQ team has been incredibly accommodating, making many customizations and tweaks to meet Zee5’s specific needs. The standout feature that the customers love is Profanity Management, ensuring that conversations remain appropriate. The auto-tagging report has also helped them to improve their product across devices, and visitor tracking features provided valuable regional business insights. Despite all the changes and implementations, SalesIQ’s performance has remained consistently high.

My personal favorite is the CRM integration, which allows you to see if customers, prospects, or leads inside your CRM are visiting your website and if you want to engage them in a live conversation.

The most popular way this is used is a little sneakier, as it's used to score potential leads in the CRM so that salespeople are always contacting the hottest prospects based on number of website visits, time spent, etc. Read the full review

Before using Zoho SalesIQ, we were pretty much shooting in the dark about who was visiting our website and what they were up to. Now we know exactly what pages catch their eye, how long they stick around, and even where they're coming from.

SalesIQ shows us this data in a way that's easy to understand, which is a relief since we found Google Analytics 4 too complex to use routinely. This has helped us fine-tune our content and become more targeted with our social media posts, even figuring out the best times of day to post for maximum web traffic.

Transforming Customer Engagement and Sales: Our Experience with Zoho SalesIQ

We have been using Zoho SalesIQ for several years now, we can confidently say that it has revolutionized the way we engage with our website visitors and manage leads. Its real-time visitor tracking feature provides invaluable insights into visitor behavior, allowing us to tailor our approach and interactions more effectively.

One of the most impactful features has been the ability to initiate proactive chats. This functionality not only breaks the ice with potential customers but also creates a welcoming and engaging experience right from their first visit. The ease with which we can reach out to visitors on our site has significantly increased our engagement rates and subsequently, our conversion rates.

Moreover, the mobile app compatibility of Zoho SalesIQ ensures that we never miss an opportunity to interact with a visitor. Whether we are in the office or on the go, we can provide instant support, answering queries and addressing concerns in real-time, which has been a game changer in enhancing customer satisfaction.

The seamless integration with Zoho CRM has been the cherry on top, streamlining our end-to-end sales process. This integration ensures that all visitor interactions are captured and managed effectively, making our follow-up process more efficient and leading to better lead management and closure rates.

In summary, Zoho SalesIQ has not only improved our customer engagement but also played a crucial role in our lead generation and sales processes. It's a tool that I would highly recommend to any business looking to elevate their online customer interaction and sales strategy.