416-Flowers provides the best engagement experience to their customers with Zoho SalesIQ

"After implementing Zoho CRM, the very first application businesses must have is Zoho SalesIQ. It is not only good-to-have, it is a must"

- Mohammad Masoumi, ERP Product owner, 416-Flowers

About 416-Flowers

A family-owned business that started as a small local flower shop, 416-Flowers has now expanded into a large online ecommerce flower shop. It now provides their customers with the best products and services for all special life occasions.

Challenge faced

Since their vision is to establish and nurture a relationship with their customers and provide them with the best possible experience, they were searching for a complete ERP(Enterprise Resource Planning) solution. Once they stumbled onto Zoho and SalesIQ, after evaluation, they realized it was the solution they needed.

How SalesIQ provides the best engagement experience

416-Flowers has added SalesIQ on all of their customer-facing platforms, such as their website and all their social media platforms: WhatsApp, Instagram, Facebook, and Telegram.

They've built a chatbot using SalesIQ to be their first line of communication on all these platforms when customers come in for a query. When asked about the bot, Mohammed says,

"Building the bot using SalesIQ's codeless bot builder is easy as a pie. It has helped us respond to the queries in under a second. We've also enabled the bot to handle the queries after our business hours. Now, we aren't missing any visitors' engagements or inquires. We're online 24/7, even when we're not."

- Mohammad Masoumi

With SalesIQ's triggers, the team feels comfortable as they're helping them have a direct and proactive conversation with their website visitors. On average, they handle around 800 chats/month and use the Zoho CRM-SalesIQ integration to collect and store visitor data.

On the features front, 416-Flowers is using SalesIQ's zero setup required Audio Call feature extensively.

"It helps our visitors who are not good at typing and need a faster way to connect. It is easy to use, and everyone is comfortable with that."

- Mohammad Masoumi

Want to learn more about how SalesIQ could help you optimize and streamline your customer support and optimize operating costs? Book a demo at your earliest convenience, or try it for free now. No credit card needed.

Check out our solution article on ecommerce if you'd like to learn what else SalesIQ can do.