What's New

Introducing a smarter way for Zoho CRM users to monitor all their Google Business Profiles, from tracking information updates and review insights to comparing locations with a data-driven score, all in one place.

With this integration, customer reviews automatically become support tickets. Agents can respond without switching windows or spending extra time and effort.

To keep leadership teams and stakeholders informed, we introduced reports. Managers could schedule reports to be sent automatically, ensuring consistent updates without interruptions.

Following a steady beta journey, we rolled out two plans, providing flexibility and a clear, straightforward structure, and we closed our first deal.

We expanded our reach by adding ShowMeLocal to our listing sites, helping businesses improve online visibility and build brand credibility.

To help businesses manage a high volume of reviews, we introduced automation with two key functions:

• Sending responses to new or updated reviews automatically
• Auto-assigning reviews to users based on ratings

New category-specific attributes were added, improving business profile accuracy and completeness.

Our in-house AI tool, Zia, was integrated to enhance review responses and business descriptions. Users could generate contextual responses as often as needed, making engagement faster and more effective.

We launched the Zoho Publish beta version with full feature access. It was completely free, with no credit card requirements or hidden charges, allowing users to explore all functionalities risk-free.

Hotfrog and CitySquare became part of our listing network, helping businesses boost online visibility and reach more customers.

We introduced the Lite version of Zoho Publish in Zoho One. By default, Zoho One users could manage one business location for free, with the option to add more locations through paid add-ons.