Zoho Projects Support Plans

Zoho Projects accounts come with Classic support by default.

Please contact sales@zohocorp.com to sign up for Premium support.

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Classic

Free

Premium

20% of org license fee

SERVICES
Email Supportsupport@zohoprojects.comsupport@zohoprojects.com
Live Chat8 hours (Monday - Friday)24 hours (Monday - Friday)
Toll-free Support8 hours (Monday - Friday)24 hours (Monday - Friday)
Remote Assistance-Yes
Product Onboarding-yes
Configuration Assistance-yes
Maximum First Response Time8 hours (Monday - Friday)3 hours (Monday - Friday)
Access to Zoho's help documentation and articles.Knowledge Baseyesyes
Post questions and share tips with the Zoho community.Community Forumsyesyes
A place to view all your tickets, raise new support requests, and get answers from product experts.Customer Portalyesyes
ELIGIBILITY
Min Number of Users125
Subscription PeriodMonthly or AnnualMonthly or Annual
EditionAll plansPremium or enterprise
Maximum First Response TimeConfiguration AssistanceProduct Onboarding
   

What is Maximum First Response TimeConfiguration AssistanceProduct Onboarding

It is the time taken by the support rep to send the first response to the ticket received for the customer. The first response will not be an auto-acknowledgement. Instead, the rep will go through the ticket and send an appropriate response.

Any assistance needed by the customer w.r.t customizing/configuring the layout, custom fields, and other setup.

It is a program where the customer success member from Zoho Projects helps the customer get acquainted with the features of the product and guides them in making better use of the product, all through remote/screen-sharing sessions.