20% of org license fee
|Live Chat||8 hours (Monday - Friday)||24 hours (Monday - Friday)|
|Toll-free Support||8 hours (Monday - Friday)||24 hours (Monday - Friday)|
|Maximum First Response Time||8 hours (Monday - Friday)||3 hours (Monday - Friday)|
|Min Number of Users||1||25|
|Subscription Period||Monthly or Annual||Monthly or Annual|
|Edition||All plans||Premium or enterprise|
|Download for more details||Download for more details|
What is Maximum First Response TimeProduct Onboarding
It is the time taken by the support rep to send the first response to the ticket received for the customer. The first response will not be an auto-acknowledgement. Instead, the rep will go through the ticket and send an appropriate response.
It is a program where the customer success member from Zoho Projects helps the customer get acquainted with the features of the product and guides them in making better use of the product, all through remote/screen-sharing sessions.