Integrate Amazon Connect's professional IP-based voice calling with the advanced customer relationship management and help desk features of Zoho CRM and Zoho Desk.
Get contextual information about every customer using Zoho's call information pop-ups. Add your first time callers as leads or contacts and associate follow up tasks or notes to every call.
Call your leads and customers with a single click from within Zoho CRM or Zoho Desk, without having to juggle multiple screens.
Log all call activities and details automatically inside Zoho CRM and Zoho Desk. Automatically add call notes or follow-up activities to all calls made through Amazon Connect.
Know how Amazon Connect benefits your workforce, using Zoho CRM's inbuilt call analytics and advanced reporting features.
It's possible to onboard any number of agents needed for the business cycle, without incurring any additional charges other than for the time spent on calls through Amazon Connect.
For such a high-end service, pricing is ridiculously simple. Pay for only the minutes used as you go, without having to enter into longterm commitments.
Amazon Connect runs on AWS-proven infrastructure operating in 42 Availability Zones within 16 geographic regions around the world. This makes it highly available and fail-proof.
After just a few clicks in the AWS Management Console, your agents can start making calls.
Learn in detail about how Amazon Connect integrates with the Zoho platform.Download PDF
Integrate Amazon Connect with your Zoho applications now.