Zoho CRM Extension

Zoho CRM is a Customer Relationship Management software for all businesses and helps in reaching out to their prospects at the right moment and engaging them across every channel. You can view and access CRM info of a contact/ lead right from eWidget including creating or modifying potentials, and associating notes, tasks, and events to the contact or lead. Zoho CRM integration is enabled by default in Zoho Mail for all users who use both these services. Hence, no further configuration is required to access the Zoho CRM from the eWidget.

Using Zoho CRM in eWidget

1. Login to your Zoho Mail account
2. Click on the eWidget  icon on the right-hand side pane of your mailbox.
3. Select Zoho CRM from the app menu in eWidget to:
   • Add a CRM contact or lead from your mailbox. 
   • Manage your Daily activities - Calls, events, tasks, etc.
   • View CRM info of the contacts and leads (including Lead score) already stored in the CRM database.
   • Send new emails or templates to them from Zoho Mail 
   • Create or link potential to contacts, associate notes, tasks, events, calls, etc.
     

Add Contact or Lead from an Email

1. Select Zoho CRM from the app menu in eWidget.
2. You will be able to view the CRM information of the email addresses in the From or To/cc fields in an email, as you open it. 
3. In case an email address is not in your CRM database, you will see options to add them as contact or lead.
4. Fill in the details in the appropriate fields given and click Save to add them as a contact or lead.
   

If there are multiple contacts in an email, click the email address drop-down menu to view the others listed. You can also use the drop-down menu as a search bar to quickly search and view the CRM information on other leads/contacts. 

Updating Contact Details

Manage your contacts and leads effortlessly by not only viewing them but also making necessary update to details. You can perform the below mentioned actions to your contacts:

• Editing a Lead or Contact's Information 
• Converting a Lead to a Contact
• Searching for Leads or Contacts 
• Filtering Leads or Contacts' List View
• Deleting Leads or Contacts

Editing a Lead or Contact's Information 

After adding a Lead or Contact's information, you can refine and update their details as needed. To edit a lead or contact's information:

1. Select Zoho CRM from the app menu in eWidget.
2. In the Actions section at the bottom, choose between Leads or Contacts. 
3. Select the desired Leads or Contacts view from the drop-down filter. Click open the lead or contact that you want to edit.
4. Click the More Options icon next to the Send Email button. Select Edit from the menu list. 
5. Make the required changes. Click Save. 

Converting a Lead to a Contact

You can convert an already existing lead to a contact from here, maintaining accurate customer records. To convert a lead to a contact:

1. Select Zoho CRM in the eWidget app menu.
2. In the Actions section at the bottom, click Leads and Select the desired Leads view from the drop-down filter.
3. Select the lead you want to convert as a contact and Click the More Options next to the Send Email button. 
4. Select Convert from the menu list. 
5. In the alert dialog that appears, click Convert. 

Searching for Leads or Contacts 

You can quickly find specific contacts or leads by entering their details into the search bar, ensuring to get the desired results without the need for manual scrolling and searching. To search for Leads and Contacts:

1. Select Zoho CRM in the eWidget app menu.
2. Type the lead or contact's email address in the search bar.
3. Click enter.
4. All the information about the lead or contact, followed by any notes, deals, and activities associated with them will be displayed.

Filtering Leads or Contacts' List View

Filtering view options allows you to find specific leads and contacts, providing specific results using the selected view. To filter and view your leads and contacts:

1. Select Zoho CRM in the eWidget app menu.
2. In the Actions section at the bottom, choose between Lead or Contacts.
3. Click on the leads or Contacts drop-down filter menu.
4. Select the desired view to be displayed in the list accordingly. 

Deleting Leads or Contacts

You can effortlessly delete a lead or contact in Zoho CRM eWidget. To delete a lead or a contact:

1. Select Zoho CRM in the eWidget app menu.
2. In the Actions section, choose between Leads or Contacts and Click open the lead or contact that you want to delete.
3. Click the More Options icon next to the Send Email button and select Delete.
4. Select Delete from the menu list. In the delete alert dialog that appears, click Yes. 

Daily Activities

Daily Activities section displays the CRM activities created/scheduled by you to perform that day. Once an email address is added as a contact or lead in your CRM database, you can associate tasks, meetings, and callbacks of that particular contact/lead from eWidget.

Creating Tasks, Calls, or Meeting:

1. Select Zoho CRM in the eWidget app menu.
2. In the Daily Activities section, your scheduled tasks, meetings, and calls for the day are displayed.
3. In case you have an email open, the CRM Information of the email addresses in the From or To/cc fields are displayed.
4. Choose the Daily Activities tab
5. Click + Task, + Call, or + Meeting.
6. Fill in the required details on the Task, Call, or Meeting activities page. Click Save. 
   

The Meeting, Task and Call will be associated with that particular Contact or Lead and synced in Zoho CRM.

Editing Tasks, Calls, or Meetings

Details added to a Meeting, Task or Call can be edited by clicking on the specific Activity. To edit a task, call, or meeting:

1. Select Zoho CRM in the eWidget app menu.
2. Click open the Task, Call, or Meeting that you want to edit. 
3. Click the Edit icon and Make the required changes.
4. Click Save to view the changes.

Deleting Tasks, Calls, or Meetings

Created Meetings, Tasks or Calls can be deleted. To delete a task, call, or meeting:

1. Select Zoho CRM in the eWidget app menu.
2. Click open the Task, Call, or Meeting that you want to delete.
3. Click the Delete icon.
4. Click Yes on the delete alert dialog that appears.

Actions

Actions section lets you view and access the Leads, Contacts, and Templates in your CRM account from Zoho Mail.

Send a New Email or an Email Template

You can send an email template to your existing contacts and leads using the Send Mail option from eWidget. 

1. Login to your Zoho Mail Account
2. Navigate to the eWidget  icon on the bottom right corner of your mailbox and click on it.
3. Select Zoho CRM from the eWidget app menu.
4. In the Actions section, select Leads
5. Choose the desired Leads view from the dropdown.
6. Click on a lead to view the CRM info pertaining to that particular lead.
7. Click Send Email option.
   
8. Click Select Template and pick the relevant template to send them.
   
9. Choose when to send it by clicking Send Immediately or Schedule Later.
10. Click Send once done.

You can also select multiple leads or contacts from the listing and use Insert in Compose option to insert their email address and send a new email from Zoho Mail.

Associate emails

Using the CRM extension in Zoho Mail you can associate an email with any leads, contacts, or other entities in your CRM portal.

To associate an email with a lead:

1. Click to view an email with the CRM extension open in the eWidget.
   
2. Navigate to the Leads section at the bottom.
3. From the Leads listing, choose the lead with which you want to associate the email.
4. Click the Yes, associate button in the Associate this email with this Lead? dialog box.
   

The email will be associated with the lead. You can follow the similar steps given above and choose the contact or other entities to associate emails.

Add Notes for Leads or Contacts

Create notes for leads or contacts in Zoho CRM's eWidget allows for detailed record-keeping and better follow-ups. To create a note for a lead or a contact:

1. Select Zoho CRM in the eWidget app menu.
2. In the Actions section at the bottom, choose between Leads or Contacts.
3. Select the desired Leads or Contacts view from the drop-down filter and Click open the lead or contact's information.
4. Scroll down to the Notes tile and Click Create New Note.
5. Provide a title and description in the Notes Editor and Click Save.

Creating Deals for Contacts

Create deals for Contacts through your Mail interface and sync with your Zoho CRM application. To create Deals for Contacts:

1. Select Zoho CRM in the eWidget app menu.
2. In the Actions section at the bottom, select Contacts. 
3. Select the desired Contacts view from the drop-down filter and Click open the Contact's information.
4. Scroll down to the Deals tile and Click Create New Deal.
5. Fill in the required details.
6. Click Save. 

Add event invitations to Zoho CRM calendar

You can choose to add event invitations to the Zoho CRM calendar instead of the Zoho Calendar. When you add events from your email to the Calendar, they will be directly added to the Zoho CRM Calendar, ensuring more efficient and consolidated management of your business events and activities related to customer relationship management. 

To configure this setting:

1. Navigate to Settings > Integrations > Zoho CRM.
2. In the Zoho CRM integration settings, select the checkbox to add event invitations to Zoho CRM calendar instead of Zoho Calendar. 

Once you select this checkbox, events added to the Calendar will only be added to the Zoho CRM calendar.