Conversation View

Conversation View

Conversation View groups the emails as conversations and presents them hierarchically, making it easy to read and navigate to the individual emails. There are flexible and multiple personalization options available in the Conversation View settings to personalize the view and the actions to suit the individual requirements.

 Conversations Across Folders

The emails that are a part of the same conversation are grouped together and shown as a complete conversation. The summary row indicates the number of emails present in the conversation. You can click the Summary row, to stack the entire conversation emails in the preview pane, with the 'Unread' email alone fully opened. The focus will automatically be set to the oldest unread email in the conversation. In case there are no unread emails, the focus will be on the latest email of the conversation. 

 Tree View - Conversation across Folders

You can click the number in the summary row, which opens the tree view of the particular conversation. The tree view consolidates the sender details, the timeline, the folders, attachments in the individual emails in the conversation. Further, you can also visually assimilate the unread emails and the sender details in the conversation, without even opening the emails.

 Email Preview - Conversation across Folders

When you click on a particular email, the entire conversation is stacked in the preview, with the particular email open and in focus. The unread emails in the thread are indicated with bold headers in the right stack.

 Bulk Actions - Conversation across Folders

When you select multiple emails in the conversation view, the summary email gets selected, along with the individual emails in the thread. When you do actions like 'Move' or 'Delete' or 'Mark Spam' and so on, all the emails that are a part of the conversation (even from other folders) will be acted upon.

You can easily move all the emails in the conversation to a folder, by just dragging and dropping the summary email. 

 Conversation within Folders

Conversation within folders provides the conversation view in the preview area. However, in the email listing and the summary, the details listed would be related to only the emails in the same folder. The view suits the users who prefer to deal with the emails based on the folders but like the Conversation view to read emails.

If there are three emails in a particular conversation, but only one of the three emails is in the selected email, the summary row will indicate 1. If the email is opened, all the three emails will be stacked in the conversation.

 Tree View - Conversation within Folders

The summary row provides the number of emails in the same folder, that are the part of the conversation. You can click the number to expand the tree view. This lists just the emails in the same folder. Hence the rows will not have the details of the folders. 

 Email Preview - Conversation within Folders

When you click on any particular email, the entire conversation is stacked in the preview, with the particular email open and in focus. The unread emails in the thread are indicated with bold headers in the right stack. The preview shows all the emails irrespective of the folder in which they are present. 

 Bulk Actions - Conversation within Folders

The email bulk actions will affect only the emails in the same folder. This helps you to deal with emails based on the folders without worrying about the effect on emails in the other folders. When you select multiple emails in the conversation view, the summary email gets selected, along with the individual emails in the thread, in that folder alone.
 When you perform actions like Move, Delete etc, the emails that are in the same folder, that are the part of the conversation will be acted upon. 

 Classic/No Conversation View

You can turn off the conversation view, if you are a fan of classic email style, with each email treated as an individual item. The actions and the view will be in classic style. However, the emails that are a part of conversations will be indicated with the 'Conversation' icon. You can click the conversation icon on the listing to open the conversation in the preview pane. 

Selecting the email normally will open only that particular email and any action like Delete, Move and so on will affect only those emails.

You can also click the Conversation icon in the header region of the email open in preview, to open the entire conversation in a new tab. 

Conversation View in Sent folder 

The conversation settings do not apply to the sent folder. The emails in the sent folder will be displayed as separate entities.

To view them as a conversation, click the Click to view the whole conversation icon to the left of the email subject. The entire conversation will open up as a preview. Otherwise, only the particular email will open up. 

Note:

While sharing emails with organization members, the entire conversation will be shared.

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