Zoho Mail Groups Settings

Email Group Settings

You can access the group settings of any of your groups by clicking on the group from the listing. Manage the members of the group, spam settings, email moderation, and much more from the Group settings. The following settings will be available for all your groups:

General Settings

Click on the General tab in Group settings to access General settings. You can edit the following group details from the General settings:

  • Group Name
  • Group Description
  • Group photo
  • Enable Streams by checking the box.

Once you've edited the details, click on the tick icon to save the changes. 

Note:

Once you have enabled Streams, you cannot disable them.

Member Settings

Clicking on the Members tab from the Group settings page will open the Member settings page. All the users in this group will be displayed in the Members tab and you can add, import/ export, or delete users from here. You can also edit user information from this page.

Add Members

  1. Navigate to the Member settings page of the relevant group.
  2. Click on the Add option from the top menu.
  3. You can choose one of the following options to add members to the group - 
    • Search and add organization users
      Choose this option from the dropdown and select the users you wish to add by clicking on the Add button next to the users. Once all users are selected, click Add on the right-bottom corner. The selected members will be added to the group.
    • Add all organization users
      Choose this option from the dropdown and click Add in the pop-up to add all organization users to the group.
    • Add members using email address
      Choose this option from the dropdown to add users who are not a part of your organization. Enter the email address in the pop-up that appears and click Add. An invite email will be sent to the external members' email addresses. Once, they accept the invite they'll start receiving emails sent to the group.

      Note:

      The option to add external members to organization groups will be available only for organizations that are using one of our paid plans.

  4. Once the users are added, they will be listed in the Members tab.

group members

Import Members

You can import members to the group via CSV file. Click on the Import option from the top menu to import users. Click on the Browse files button to upload the relevant CSV file with the user information. Once the file is uploaded, click Import. The organization members in the CSV file will be added to the group. 

import via CSV

Export Members

Click on the Export option from the top menu bar in the Members tab to export user details from the group. You can narrow down based on their role and if they are part of your organization. Choose one of the following options from the export dropdown to pick the members you wish to export: 

  • All - Exports all the members of the group
  • Moderators - Exports only the moderators of the group
  • Members - Exports the users with Member role
  • External members - Exports members who are not your organization users.
  • Inactive members - Exports all inactive members of the group

Once you select the type of members, click Export in the pop-up that appears.

export

You can also encrypt the exported file with a password. 

encrypting file

Delete Members

You can delete members from the group in one of two ways.

  • Remove selected
    Select those members from the listing that you wish to delete and click Remove to remove them from the group.
    delete members
  • Remove via CSV
    Click Remove via CSV to delete the members using a CSV file. Click on the Browse files button to upload the relevant CSV file with the user information. Once the file is uploaded, click Remove.
    delete members via a CSV file 

Member Details

The Member settings page will display the name, role, status, post approval, email sending permissions, and failure count of the members of the group. Hover over these details displayed next to the user lets you edit the information from dropdowns. You can choose from the following options from each of the details:

  • Role - Moderator/ Member
  • Status - Active/ Inactive
  • Post approval - Accept/ Reject/ Hold/ Hold and acknowledge
  • Send using group email address - Allowed/ Not allowed

Clicking on any member from the listing will also display the personal, contact, and account information of the particular contact.

Anti-Spam Settings

You can create allowed and blocked lists for email addresses and domains. You can click on the Add option from the top menu to add an email address or domain to the above list. 

  • Allowed email address- When you add email addresses to the Allowed List, emails from such addresses will be one step closer to getting delivered in your inbox.
    • Allowed List does not 100% guarantee Inbox delivery.
    • In cases of Spam check failures, emails from addresses present in the Allowed List might be marked as Spam and can be delivered to the Spam folder. 
  • Blocked email address- When you add email addresses to Blocked List, the emails from those addresses will always get delivered in your Spam folder.
  • Allowed domain- When you add domains to the Allowed List, emails from such domains will be one step closer to getting delivered in your inbox.
    • Allowed List does not 100% guarantee Inbox delivery.
    • In cases of Spam check failures, emails from those domains present in the Allowed List might be marked as Spam and can be delivered to the Spam folder. 
  • Blocked domain- When you add domains to Blocked List, the emails from those domains will always get delivered in your Spam folder.

You can also add to these lists by clicking on the Import option from the top menu. Choose the desired list from the dropdown and upload the relevant CSV file. Information in the file will be added to the selected list. You can download any list of your choice by clicking on the Export option.

Anti-spam settings

Moderation Settings

Depending on whether your group is a public, organization, private, or moderated group, only emails from certain users will be delivered directly to the group members. Emails from users without the permissions will be sent for moderation. These emails are displayed in the Moderation tab in the Group settings.

Group moderators can then choose to approve or reject the email. Approved emails will be delivered to the group members while the rejected emails will be bounced back. Select the emails you wish to perform an action on and click on Approve or Reject option from the top menu. You can also moderate each email by hovering on the email from the listing and clicking on the Approve or Reject icon from the right corner.

moderation tab

Group Moderators

When an admin creates a group, only they will have the control to add new members, moderate emails, and access the groups' settings. But, they can delegate that responsibility to any member of the group by assigning them as moderators. Group moderators can add members to the group, moderate emails, and have access to the group's notifications and advanced settings. A group can have multiple moderators. 

When a moderator-only group is created, only the group moderators can send emails to the group. Emails sent by any other person will be sent to the Moderation tab from where the moderators can approve or reject them. 

In the case of other groups, such as a private group, or an organization-only group, etc., emails breaching the permissions set for the group will be set to the Moderation tab. The Group moderators can approve or reject them after reviewing the emails.

To change the permission of a user from a member to a moderator,

  1. Login to Zoho Mail Admin Console.
  2. Navigate to Groups in the left pane. All the groups you have created under your Organization in Zoho Mail will be listed.
    groups
  3. Click on the group in which you'd like to add moderators.
  4. Navigate to the Members tab and locate the user whom you want as a group moderator.
  5. In the Role column, click the drop-down next to Member. A second option named Moderator will be displayed.
  6. Click Moderator. Now the user will be a group moderator and he/she can add new members.
    moderator

Advanced Settings

Clicking on the Advanced Settings tab will display the following email group settings:

  • Email Policy
  • Group Alias settings
  • Email delivery settings
  • Notifications
  • Permissions
  • Email and Domain restrictions

Refer to the Advanced Settings help page for detailed instructions.

Recent Activity

The Recent Activity tab lists the recent events made on this group by the group admins and the moderators. For example, events such as adding new users, removing exisiting users, changing the role of a user are listed under the Recent Activity tab. In addition, when you add an email address/domain into the Allowed/Blocked list, those actions are also recorded under this tab.

The members who performed those events along with the time will be displayed next to the event. You can access the Audit Logs right from the Recent Activity tab which contains the detailed organizational activities. 

recent activity

You also have the option to specify a particular day/week/month, or a custom timeline and the recent activities for that day/timeline will be displayed.

timeline

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