Work instructions over text chat or telephone generally don’t enable customers to solve complex issues on their own, and organizations aren’t keen on in-person visits because of logistical challenges and long commutes.
The integration of Zoho Lens with Zoho Desk leaves customer representatives and help desk technicians with no such worries! You can see the issues the customer is facing through a smartphone or smart glass camera on their end. Just start a remote assistance session right from the Zoho Desk ticket. Apart from being able to view the camera stream from the remote end, Zoho Lens also allows you to use AR annotation, voice chat, and text chat to provide work instructions to solve the issue faster.