Zoho Inventory

FAQ

I have created multiple invoices for an item in an order. How do I handle the product returns in this case?

Assume that you have shipped 10 pieces of cloth for which you split the billing into Invoice-01 (3 pieces), Invoice-02 (3 pieces) and Invoice-03 (4 pieces). Upon receiving the package, your customer changes their mind and initiates a return for a total of five pieces - 2 pieces from Invoice-01, 1 piece from Invoice-02 and 2 pieces from Invoice-03.

To handle this in Zoho Inventory:

Step 1: Create a sales return for the order
Step 2: Create receives for the items in the sales return
Step 3: Create a credit note for the sales return
Step 4: Record a refund