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Dotgo

Case study

NMK Rao
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How
Zoho Expense
had a solution

The customer

Dotgo is at the forefront of IP messaging and RCS technologies with its industry-leading products and services that help enterprises and telecom carriers move to the world of IP messaging, and enable them to provide rich conversational experiences to their customers using some of the most popular messaging platforms (such as RCS, WhatsApp, Facebook Messenger, and Apple iMessage).

The challenge

With offices in nine different countries, managing employees’ expense reports manually with a huge amount of paperwork was a tedious task.

The solution

Dotgo saved a substantial amount of time in reporting and accounting for their expenses with the help of Zoho Expense and its integration with QuickBooks.

The benefits

Previously, they calculated time taken to process the expense reports in days, whereas with Zoho Expense, it now only takes minutes.

About Dotgo

Dotgo is reimagining messaging and voice in the data era. Embracing the paradigm shift in enterprise messaging, they are helping enterprises plan and implement IP messaging strategies that create exciting possibilities for customer engagement. Dotgo has invented several innovative and transformative mobile technologies and is currently leading the Rich Communications Services (RCS) space with solutions such as Konnect, RichOTP, Dotgo and InstaVoice®. These services are used by over 100 million users every month and have made a substantial impact on the telecom ecosystems of emerging markets of Africa, Asia, and Latin America. dotgo.com has partnerships with over fifty mobile carriers and is also a Google Jibe Messaging partner. The company’s major investors include Qualcomm, Accel, Helion, and Nexus.

Reimagining Voice in the Data era

The growing challenges

Once Dotgo started expanding globally, their number of employees began increasing and the manual work of reporting employees’ expenses simultaneously increased as well. The reports were manually submitted on paper and accounts were managed by the finance team in Excel, which became a tedious task. This is when Dotgo started looking for a better solution. They initially started using other cloud based solutions, however, they soon realized that it wasn't helping them with their reporting and accounting of expenses. Though it reduced the team’s workload, they had to spend a significant amount of time learning their way around the software defeated the purpose of having a new solution. This became even more difficult when their customer success team was unable to resolve the problems. This became even more time consuming to report and account expenses, which led to further delay in procedures for Dotgo.

The growing challenges

Dotgo wanted software with robust features to help them better manage employee expenses, especially looking for advance payments and better analytics features. Zoho Expense perfectly suited their request and they were able to implement the needed features quickly.The friendly UI helped them easily understand how everything worked, which led to quick employee adoption.

The solutions

In 2017, Dotgo decided to switch to Zoho Expense to accelerate their expense reporting process. Their team wanted software with robust features to help them better manage employee expenses, especially looking for advance payments and better analytics features. Zoho Expense perfectly suited their request and they were able to implement the needed features quickly. Before Zoho Expense, the time taken to report and account these employee expenses was calculated in days. After this implementation, they started seeing huge differences in time taken to process expense reports, which now only takes minutes to complete. This helped reduce all manual paperwork, saving trees while saving time. The direct integration with QuickBooks helped manage their company accounts, as well. With an informative dashboard, Dotgo is now able to track down the status of all pending, ongoing, and completed employee expense reports. The major reasons for Dotgo to move away from the other software were due to increased pricing and lack of support. Zoho Expense had a reasonable price and the 24/5 assistance from the support team, which helped Dotgo resolve any issues they came across and giving them the smoothest journey possible.

The benefits

“Implementing Zoho Expense was one of the best decisions for Dotgo,” said Rao, the finance head for Dotgo. As an organization, they're very satisfied with Zoho Expense for various reasons, one of them being great customer support. On top of that, the friendly UI helped them easily understand how everything worked, which led to quick employee adoption. Zoho Expense’s informative dashboard, mobile applications, direct links to the credit cards, various integrations, and advance payments are just a few of the features Dotgo loves.

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