Use Zoho Flow to integrate Zoho Desk with Slack, in atleast 565 different ways, without writing code. Automate any tasks that keep you away from what you do best.

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Send Slack channel notifications when Zoho Desk ticket is updated

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All Triggers - A trigger kickstarts the flow

Ticket created or updated

Triggers when a new ticket is created or if the details of an existing ticket are updated

Ticket updated

Triggers when the details of the selected ticket is updated

Account updated

Triggers when the details of the selected account is updated

Contact created

Triggers when a new contact is created in the selected portal

Ticket status updated

Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Ticket thread added

Triggers when a new ticket thread is added in the selected portal

Ticket comment added

Triggers when a new ticket comment is added in the selected portal

Call updated

Triggers when the details of a call is updated in the selected portal

Article created

Triggers when a new article is created

Time entry updated

Triggers when a time entry is updated in the selected task

Contact updated

Triggers when the details of a contact is updated in the selected portal

Article updated

Triggers when an existing article is updated

Ticket created

Triggers when a new ticket is created in the selected portal

Call created

Triggers when a new call is created in the selected portal

Agent created

Triggers when a new agent is created in the selected portal

Agent updated

Triggers when the details of an agent is updated in the selected portal

Time entry created

Triggers when a new time entry is created in the selected task

Task updated

Triggers when the details of a task is updated in the selected portal

Ticket moved

Triggers when a ticket is moved to a different team or department

Task created

Triggers when a new task is created in the selected portal

Product created

Triggers when a new product is created

Ticket comment updated

Triggers when the selected ticket comment is updated

Agent availability updated

Triggers when the availability of an agent is updated

Account created

Triggers when a new account is created in the selected portal

Event updated

Triggers when the details of an event is updated

Event created

Triggers when a new event is created in the selected portal

Message posted to public channel

Triggers when a new message is posted to the selected public channel

Channel created

Triggers when a new channel is created

User added

Triggers when a new user is added

Message posted to private channel

Triggers when a new message is posted to the selected private channel

Message starred

Triggers when a message is starred

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All Actions - Action are the automated tasks

Request approval for ticket

Requests an approval for an existing ticket from the specified approver

Add ticket time entry

Adds time entry for the selected ticket

Create call

Creates a new call in the selected organization

Create event

Creates a new event in the selected organization

Create contact comment

Creates a comment in the selected contact

Add task time entry

Adds time entry for the selected task

Add tag

Adds a tag to the specified ticket

Remove tag

Removes a tag from the specified ticket

Create contract

Creates a new contract for the selected account

Create contact

Creates a new contact in the selected organization

Create task

Creates a new task in the selected department

Add user to group

Adds the specified users to an existing group

Create article

Creates a new article

Create ticket comment

Creates a comment in the selected ticket

Create ticket

Creates a new ticket in the selected organization

Create account

Creates a new account in the selected organization

Create topic comment

Creates a comment for the specified topic

Send email reply

Sends a reply for the specified ticket created in the email channel

Create product

Creates a new product in the selected organization

Create topic

Creates a new topic

Create agent

Creates a new agent in the selected organization

Close ticket

Closes the specified tickets

Update contact

Updates the selected contact

Invite contact to the help center

Invites the specified contacts to help center

Update call time entry

Updates the call time entry for the selected ticket ID

Update ticket

Updates the details of an existing ticket

Update call

Updates the details of the specified call

Update agent availability

Updates the availability status of an existing agent

Update contact comment

Updates the specified comment in the selected contact

Update task

Updates the details of an existing task

Update KB user status

Updates the status of an existing KB user

Update article

Updates the details of an existing article

Update ticket comment

Updates the comment for the specified ticket

Update product

Updates the details of the selected product

Move ticket

Moves the specified ticket to the selected department

Update agent

Updates the details of an existing agent

Update ticket time entry

Updates the ticket time entry for the selected ticket ID

Update task time entry

Updates the task time entry for the selected ticket ID

Update account

Updates the selected account

Remove user from group

Removes the specified users from an existing group

Update topic

Updates the details of an existing topic

Fetch customer happiness

Fetches the happiness feedback of an existing customer

Fetch KB user

Fetches the details of an existing KB user

Fetch ticket

Fetches the details of an existing ticket

Fetch article

Fetches the details of an existing article

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch task

Fetches the details of an existing task by ID

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Fetch event

Fetches the details of an event based on the selected field

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch ticket tags

Fetches ticket tags using ticket ID

Fetch ticket thread

Fetches ticket thread by its unique ID

Fetch call

Fetches the details of a call based on the selected field

Fetch account

Fetches an existing account by name or ID

Trash ticket

Moves selected ticket to the recycle bin

Trash contact

Moves selected contact to the recycle bin

Trash account

Moves selected account to the recycle bin

Create reminder

Creates a new reminder

Fetch user - By username

Fetches the details of an existing user by username

Send public channel message

Sends a message to the selected public channel

Set channel topic

Sets the topic for the selected channel

Send private channel message

Sends a message to the selected private channel

Update profile

Updates the profile information for the selected user

Fetch user - By name

Fetches the details of an existing user by name

Send direct message

Sends a direct message to the selected user

Create channel

Creates a new public channel

Fetch user - By ID

Fetches the details of an existing user by ID

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What is Zoho Flow?

Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.

Testimonial

Louis CastellanoCEO, Lakeside CNC Group

“Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level.” Know more

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