Zoho Desk

Use Zoho Flow to integrate Zoho Desk with 350+ apps without writing code. Automate any tasks that keep you away from what you do best.

CONNECT

Connect your apps and move data seamlessly

Connect

AUTOMATE

Automate redundant manual tasks and save your precious time and effort

Automate

ORCHESTRATE

Orchestrate your business process by integrating the apps you use efficiently

Orchestrate

Some prebuilt integration flows to get started

Create Zoho Desk tickets for new JotForm submissions

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Create Zoho Desk tickets for low Wootric responses

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Create new Zoho Desk tickets for Google Calendar events

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Create Gro CRM contacts from new contacts in Zoho Desk

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Receive ClickSend SMS messages for new tickets in Zoho Desk

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Create GitHub issues for new tickets in Zoho Desk 

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Send emails via Gmail for new Zoho Desk tickets

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Send Slack channel notifications when Zoho Desk ticket is updated

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Create Targetprocess requests for new tickets in Zoho Desk

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Submit bugs in Zoho Sprints from new Zoho Desk tickets

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Submit bugs in Zoho Projects for new Zoho Desk tickets

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App Description

Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily. 

Categories : Zoho, Customer Support

Triggers

Updated task

Triggers when a new task is updated in the selected department

New task

Triggers when a new task is created in the selected department

New ticket

Triggers when a new ticket is created in the selected organization

Updated contact

Triggers when a contact is updated in the selected organization

New contact

Triggers when a new contact is created in the selected organization

Updated ticket

Triggers when an existing ticket is updated

New call

Triggers when a new call is created in the selected organization

New account

Triggers when a new account is created in the selected organization

New event

Triggers when a new event is created in the selected organization

New agent

Triggers when a new agent is created in the selected organization

New product

Triggers when a new product is created

Updated ticket status

Triggers when the status of a ticket is updated

New ticket thread

Triggers when a new ticket thread is created in the selected department

New time entry in task

Triggers when a new time entry is added in the selected task

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Actions

Create call

Creates a new call in the selected organization

Create agent

Creates a new agent in the selected organization

Create product

Creates a new product in the selected organization

Fetch ticket thread

Fetches ticket thread by its unique ID

Create contact

Creates a new contact in the selected organization

Create event

Creates a new event in the selected organization

Create task

Creates a new task in the selected department

Create account

Creates a new account in the selected organization

Create ticket

Creates a new ticket in the selected organization

Update contact

Updates the specified contact

Update ticket

Updates the details of an existing ticket

Update product

Updates the details of the specified product

Update account

Updates the specified account

Fetch ticket - By subject

Fetches the details of an existing ticket by subject

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch ticket - By ID or number

Fetches the details of an existing ticket by its unique ID or number

Fetch product

Fetches the details of an existing product by unique ID or name

Trash contact

Moves selected contact to the recycle bin

Trash account

Moves selected account to the recycle bin

Trash ticket

Moves selected ticket to the recycle bin

Fetch account

Fetches an existing account by name or ID. If the account does not exist, you can choose to create one.

Fetch contact

Fetches a contact by email address, unique ID, or contact name. If the contact does not exist, you can choose to create one.

Fetch task

Fetches the details of an existing task by ID

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What is Zoho Flow?

Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.

Testimonial

Derek Murashige CIO, Western Container Sales

“With webhook support and a rich ecosystem of business apps, Zoho Flow has helped us automate our order fulfillment process, and allowed us more control over data and its movement across apps. The platform is very intuitive and easy to use.”

Watch Zoho Flow in action

How Zoho Flow Works

Zoho Flow is an integration platform that lets you create smart workflows among your cloud apps. It works on the basis of a trigger that sets your workflow in motion, and a series of actions that automatically execute as a result of the trigger.