Zoho Desk

App Description

Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.

Category : Zoho, Customer Support

Triggers

New ticket

Triggers when a new ticket is created

New product

Triggers when a new product is created

New contact

Triggers when a new contact is created

Updated ticket status

Triggers when the status of a ticket is updated

New time entry in task

Triggers when a new time entry is added in the selected task

Updated contact

Triggers when a contact is updated

New ticket thread

Triggers when a new ticket thread is created

New task

Triggers when a new task is created

New call

Triggers when a new call is created

New account

Triggers when a new account is created

New event

Triggers when a new event is created

Updated ticket

Triggers when an existing ticket is updated

Updated task

Triggers when a new task is updated

Actions

Create product

Creates a new product

Create task

Creates a new task

Create account

Creates a new account

Fetch ticket thread

Fetches ticket thread by its unique ID

Create contact

Creates a new contact

Create call

Creates a new call

Create ticket

Creates a new ticket

Create event

Creates a new event

Update product

Updates the details of the specified product

Update ticket

Updates an existing ticket

Update contact

Updates the specified contact

Update account

Updates the specified account

Fetch ticket - By ID or number

Fetches the details of an existing ticket by its unique ID or number

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch ticket - By subject

Fetches the details of an existing ticket by subject

Trash ticket

Moves selected ticket to the recycle bin

Trash account

Moves selected account to the recycle bin

Trash contact

Moves selected contact to the recycle bin

Fetch task

Fetches the details of an existing task by ID

Fetch contact

Fetches a contact by email address, unique ID, or contact name. If the contact does not exist, you can choose to create one.

Fetch account

Fetches an existing account by name or ID. If the account does not exist, you can choose to create one.

How Zoho Flow Works

Zoho Flow is an integration platform that lets you create smart workflows among your cloud apps. It works on the basis of a trigger that sets your workflow in motion, and a series of actions that automatically execute as a result of the trigger.