Zoho Desk

Use Zoho Flow to integrate Zoho Desk with 400+ apps without writing code. Automate any tasks that keep you away from what you do best.

CONNECT

Connect Zoho Desk with your apps and move data seamlessly

Connect

AUTOMATE

Automate redundant manual tasks and save your precious time and effort

Automate

ORCHESTRATE

Orchestrate your business process by integrating the apps you use efficiently

Orchestrate

Prebuilt Zoho Desk integration flows to get started

Create Zoho Desk tickets for new JotForm submissions

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Create Zoho Desk tickets for new/low score Wootric response

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Receive ClickSend SMS messages for new tickets in Zoho Desk

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Create GitHub issues for new tickets in Zoho Desk

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Send emails via Gmail for new Zoho Desk tickets

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Create new Zoho Desk tickets for Google Calendar events

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Create Gro CRM contacts from new contacts in Zoho Desk

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Create MailChimp subscribers for new Zoho Desk tickets

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Push tagged messages from Zoho Desk to ProdPad as ideas

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Send Slack channel notifications when Zoho Desk ticket is updated

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Create Targetprocess requests for new tickets in Zoho Desk

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Submit bugs in Zoho Sprints from new Zoho Desk tickets

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Submit bugs in Zoho Projects for new Zoho Desk tickets

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What is Zoho Desk?

Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.

Categories : Zoho, Customer Support

Triggers

Account updated

Triggers when the details of the selected account is updated

Ticket thread added

Triggers when a new ticket thread is added in the selected portal

Ticket updated

Triggers when the details of the selected ticket is updated

Time entry updated

Triggers when a time entry is updated in the selected task

Task updated

Triggers when the details of a task is updated in the selected portal

Ticket created

Triggers when a new ticket is created in the selected portal

Ticket comment updated

Triggers when the selected ticket comment is updated

Call created

Triggers when a new call is created in the selected portal

Product created

Triggers when a new product is created

Contact updated

Triggers when the details of a contact is updated in the selected portal

Task created

Triggers when a new task is created in the selected portal

Time entry created

Triggers when a new time entry is created in the selected task

Event created

Triggers when a new event is created in the selected portal

Agent updated

Triggers when the details of an agent is updated in the selected portal

Contact created

Triggers when a new contact is created in the selected portal

Ticket comment added

Triggers when a new ticket comment is added in the selected portal

Ticket status updated

Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Account created

Triggers when a new account is created in the selected portal

Agent created

Triggers when a new agent is created in the selected portal

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Actions

Add ticket time entry

Adds time entry for the selected ticket

Add task time entry

Adds time entry for the selected task

Create ticket comment

Creates a comment in the selected ticket

Create contract

Creates a new contract for the selected account

Create call

Creates a new call in the selected organization

Create task

Creates a new task in the selected department

Create event

Creates a new event in the selected organization

Create agent

Creates a new agent in the selected organization

Create contact

Creates a new contact in the selected organization

Create account

Creates a new account in the selected organization

Create product

Creates a new product in the selected organization

Create ticket

Creates a new ticket in the selected organization

Update product

Updates the details of the selected product

Update call time entry

Updates the call time entry for the selected ticket ID

Update account

Updates the selected account

Update task

Updates the details of an existing task

Update task time entry

Updates the task time entry for the selected ticket ID

Update ticket

Updates the details of an existing ticket

Update ticket time entry

Updates the ticket time entry for the selected ticket ID

Update contact

Updates the selected contact

Update ticket comment

Updates the comment for the specified ticket

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Fetch call

Fetches the details of a call based on the selected field

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch event

Fetches the details of an event based on the selected field

Fetch ticket

Fetches the details of an existing ticket

Fetch account

Fetches an existing account by name or ID

Fetch ticket thread

Fetches ticket thread by its unique ID

Fetch task

Fetches the details of an existing task by ID

Trash contact

Moves selected contact to the recycle bin

Trash account

Moves selected account to the recycle bin

Trash ticket

Moves selected ticket to the recycle bin

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What is Zoho Flow?

Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.

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Testimonial

Derek MurashigeCIO, Western Container Sales

“With webhook support and a rich ecosystem of business apps, Zoho Flow has helped us automate our order fulfillment process, and allowed us more control over data and its movement across apps. The platform is very intuitive and easy to use.”

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How Zoho Flow Works

Zoho Flow is an integration platform that lets you create smart workflows among your cloud apps. It works on the basis of a trigger that sets your workflow in motion, and a series of actions that automatically execute as a result of the trigger.

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